Service Status: We know some customers are having issues with Online Card and/or Mobile Services. We're sorry for this. We're working to get it back to normal soon.

 

    • Communications

    Read answers to frequently asked questions, including how to contact us and change your mailing preferences.

    Our automated telephone service is available to MBNA credit card customers only.

     

    • 1.
      How can I contact you?

      For the full list of ways to say hello, have a look at our contact us page.

      Back to top
    • 2.
      What's the best way to use your automated telephone service?

      Our automated telephone service helps speed things along if you don't have time to wait on the phone - it's open 24 hours a day, 7 days a week. You won't be speaking to a real person, so it helps to have your card details handy, call in a quiet place and speak at a normal speed.

      Some clever stuff you can do when you call:

      - Review recent transactions
      - Check your balance and next payment due date
      - Request a new card or PIN.

      Back to top
    • 3.
      How do I know the email/text/letter I've received is really from MBNA?

      We've published a few articles to help you spot even the sneakiest of fraudsters. Find out how to recognise genuine texts, emails, phone calls.

      Back to top
    • 4.
      How do I unsubscribe from your mailing list?

      Find out how to unsubscribe from our mailing list and more with our handy guide.

      Back to top
    • 5.
      What type of text messages will I get from you?

      We might text you to confirm if a transfer or transaction is genuine, or to send you notifications and alerts about your account. It's important to know how to recognise a genuine text from MBNA. Find out more about SMS scams and how to stay safe.

      Back to top
    • 6.
      Are you able to provide content in different formats?

      If you need to receive communications from us in a format that’s easier for you – such as large print, Braille or audio – let us know by calling 03456 062 062 (or +44 1244 659005 from outside the UK). Standard network charges may apply.

      Text Relay

      If you have a hearing or speech impairment, call: 18001 03456 062 062.

      Making our services easy to use is important to us... check out our accessibility page for more details.

      Back to top