Communications

Read answers to frequently asked questions, including how to contact us and change your mailing preferences.

Our automated telephone service is available to MBNA credit card customers only.

 

  • 1.
    How can I contact you?

    For the full list of ways to say hello, have a look at our contact us page.

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  • 2.
    What's the best way to use your automated telephone service?

    Our automated telephone service helps speed things along if you don't have time to wait on the phone - it's open 24 hours a day, 7 days a week. You won't be speaking to a real person, so it helps to have your card details handy, call in a quiet place and speak at a normal speed.

    Some clever stuff you can do when you call:

    1. Review recent transactions

    2. Check your balance and next payment due date

    3. Request a new card or PIN.

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  • 3.
    How do I know the email/text/letter I've received is really from MBNA?

    We've published a few articles to help you spot even the sneakiest of fraudsters. Find out how to recognise genuine texts, emails, phone calls.

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  • 4.
    How do I unsubscribe from your mailing list?

    Find out how to unsubscribe from our mailing list and more with our handy guide.

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  • 5.
    What type of text messages will I get from you?

    We might text you to confirm if a transfer or transaction is genuine, or to send you notifications and alerts about your account. It's important to know how to recognise a genuine text from MBNA. Find out more about SMS scams and how to stay safe.

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  • 6.
    Are you able to provide content in different formats?

    For credit card customers, if you need to receive communications from us in a format that’s easier for you – such as large print, Braille or audio – let us know by calling 03456 062 062 (or +44 1244 659005 from outside the UK). Lines are open 8am – 8pm, seven days a week. Standard network charges may apply.
    Not all Telephone Banking services are available 24 hours a day, seven days a week.

    For Home Insurance customers, please call  0345 266 6679. 

    Mon-Fri: 8am-6pm.
    Sat: 9am-1pm.

    You can call us using Relay UK if you have a hearing or speech impairment. There's more information on the Relay UK help pages.

    Sign Video services are also available if you’re Deaf and use British Sign Language.

    Making our services easy to use is important to us... check out our accessibility page for more details.

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