Communications

Read answers to frequently asked questions, including how to contact us and change your mailing preferences.

Our automated telephone service is available to MBNA credit card customers only.

 

  • 1.
    How can I contact you?

    For the full list of ways to say hello, have a look at our contact us page.

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  • 2.
    What's the best way to use your automated telephone service?

    Our automated telephone service helps speed things along if you don't have time to wait on the phone - it's open 24 hours a day, 7 days a week. You won't be speaking to a real person, so it helps to have your card details handy, call in a quiet place and speak at a normal speed.

    Some clever stuff you can do when you call:

    1. Review recent transactions

    2. Check your balance and next payment due date

    3. Request a new card or PIN.

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  • 3.
    How do I know the email/text/letter I've received is really from MBNA?

    We've published a few articles to help you spot even the sneakiest of fraudsters. Find out how to recognise genuine texts, emails, phone calls.

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  • 4.
    How do I unsubscribe from your mailing list?

    Find out how to unsubscribe from our mailing list and more with our handy guide.

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  • 5.
    What type of text messages will I get from you?

    We might text you to confirm if a transfer or transaction is genuine, or to send you notifications and alerts about your account. It's important to know how to recognise a genuine text from MBNA. Find out more about SMS scams and how to stay safe.

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  • 6.
    Are you able to provide content in different formats?

    If you need to receive communications from us in a format that’s easier for you – such as large print, Braille or audio – let us know by calling 03456 062 062 (or +44 1244 659005 from outside the UK). Standard network charges may apply.

    Text Relay

    If you have a hearing or speech impairment, call: 18001 03456 062 062.

    Making our services easy to use is important to us... check out our accessibility page for more details.

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