Communications
Read answers to frequently asked questions, including how to contact us and change your mailing preferences.
Our automated telephone service is available to MBNA credit card customers only.
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1.
How can I contact you?
For the full list of ways to say hello, have a look at our contact us page.
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2.
What's the best way to use your automated telephone service?
Our automated telephone service helps speed things along if you don't have time to wait on the phone - it's open 24 hours a day, 7 days a week. You won't be speaking to a real person, so it helps to have your card details handy, call in a quiet place and speak at a normal speed.
Some clever stuff you can do when you call:
- Review recent transactions
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- Check your balance and next payment due date
- Request a new card or PIN. -
3.
How do I know the email/text/letter I've received is really from MBNA?
We've published a few articles to help you spot even the sneakiest of fraudsters. Find out how to recognise genuine texts, emails, phone calls.
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4.
How do I unsubscribe from your mailing list?
Find out how to unsubscribe from our mailing list and more with our handy guide.
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5.
What type of text messages will I get from you?
We might text you to confirm if a transfer or transaction is genuine, or to send you notifications and alerts about your account. It's important to know how to recognise a genuine text from MBNA. Find out more about SMS scams and how to stay safe.
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6.
Are you able to provide content in different formats?
If you need to receive communications from us in a format that’s easier for you – such as large print, Braille or audio – let us know by calling 03456 062 062 (or +44 1244 659005 from outside the UK). Standard network charges may apply.
Text Relay
If you have a hearing or speech impairment, call: 18001 03456 062 062.
Making our services easy to use is important to us... check out our accessibility page for more details.
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