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Privacy policy – Card Services App


Privacy statement

This privacy policy applies to the MBNA Limited (“MBNA”) app and describes how the MBNA Card Services App may collect, use and share information from or about you. If you visit or access your account from the MBNA public website or online card services please note that they have a separate privacy policy which you should review.


Further protection of your privacy – policies of other service providers

Whilst exploring the services offered through the MBNA Card Services App, please be aware that other online retailers, affinity groups, third party internet sites, and third party services which may be accessible through the MBNA Card Services App will have separate privacy and data collection policies and practices which are independent of and may differ from MBNA's policies and practices. MBNA is not responsible or liable for these independent policies and practices. It is your responsibility to review them and decide whether such policies and practices satisfactorily protect your rights.


Customer privacy is important to us

At MBNA we fully recognise the importance of keeping our customers' personal and account information secure.

  • We use established and exacting security standards to protect customer information from unauthorised access.
  •  We verify the identity of our customers through the use of personal passwords or other information before assisting them.
  • We also use vigilant protection measures in order to protect our customers' accounts from fraudulent use.


Personal information

Any personal information which you provide to us when you apply for a product or hold an account with us will be used in accordance with the terms and conditions of the particular agreement which you have entered into with us and in accordance with data protection legislation in the United Kingdom.


Information we collect

When you use the MBNA Card Services App, we may collect certain types of information from you, such as information you voluntarily provide via forms, surveys, applications, etc. We may also collect information about you from your online browsing and transactions, including your preferences, pages visited, technical information regarding your device and operating systems, such as your internet protocol address, domain name, system configuration and settings. We may also collect cell tower and GPS location data for fraud prevention checking purposes only.

We use established and exacting security standards to protect personal information from unauthorised access or unlawful disclosure, accidental loss or destruction, or damage to personal information.

We may share information about you with any person who processes your information on our behalf, such as our agents and service providers. This may involve sending it to other countries including those outside of the European Economic Area such as the United States of America. We will always have measures in place to ensure that your information continues to be protected.



MBNA or our agents and service providers on our behalf, may capture customer specific data when you use the MBNA Card Services App so we can track and evaluate how customers use the MBNA Card Services App. We use this information to help us to improve content and identify service improvements.


Privacy policy statement changes

MBNA may change this privacy policy from time to time. When such a change is made, we will post a revised version on the app. Changes will be effective from the point at which they are posted. It is your responsibility to review this privacy policy occasionally so you’re aware of any changes. By using our services you agree to this privacy policy.

This privacy policy was last reviewed in May 2017.

This privacy policy is published by MBNA Limited. Registered Office: Stansfield House, Chester Business Park, Chester CH4 9QQ. Registered in England and Wales under company number 02783251. If you need assistance, please contact us.