If you need help during your trip
If you have any problems while you’re abroad, don’t panic. If you think your credit card has been lost or stolen, or that someone else knows your PIN, contact us as soon as you can.
If you're calling from abroad, phone 0044 1244 659005. Remember to ask the local operator to reverse the call charges.
You can also access a number of emergency services through Travel Assistance Services, in association with International SOS, if your trip lasts fewer than 90 days.
You can contact International SOS on 0800 085 5928. Lines are open 7 days a week, 365 days a year. If you’re outside the UK, call 00 44 20 8762 8118.
This service isn’t holiday insurance, and you might be charged for some of the services. Any fee is determined on a case-by-case basis.
The services include over-the-phone medical advice, local medical and dental referrals, evacuation or repatriation, transport home for children if you’re unwell, local legal referrals, emergency translation, and advice on lost documents.
Using your card abroad is easy, and usually safer than travelling with lots of cash. If you want to know more about using credit cards abroad, check the full terms and conditions here.