Our Online Card Services and Mobile Card Services are secure ways for you to access and manage your credit card. But you still need to be careful when you’re online so you don’t become a victim of fraud or end up with a harmful virus on your system.
To make life easier, we’ve put together a few helpful pointers on how to recognise a genuine email from us, look after your credit card, and use Mobile Card Services safely.
Keep your software updated
Keeping your anti-virus software up to date can help stop counterfeit emails reaching your inbox or stop you clicking onto potentially harmful websites.
You can manage your MBNA account with your mobile phone through Mobile Card Services. But it’s important you know how to do this securely before you start.
Here’s how to keep your information safe when using a smartphone:
- Update your phone regularly as manufacturers often send security upgrades.
- Use auto-lock so no-one can access your details.
- Use secure Wi-Fi connections to surf the net. Your 3G or 4G uses encryption software for extra protection.
- Download additional mobile security software.
- Remember other users can see what you’re looking at when you’re connected to Bluetooth, so only use it when you have to.
Looking after your credit card
You should know where your card is at all times. Don’t let it out of your sight when using it in shops or restaurants and never leave it unattended. It only takes a few minutes for someone to make a copy.
Don’t ever disclose your PIN to anyone or give this number online or over the phone. It’s only ever for when you have to pay using a point of sale machine.
If you receive a replacement card for any reason, destroy your old one by cutting it up as small as you can so the account number can’t be read or the magnetic strip used. You should also shred receipts and any paperwork you don’t need to keep rather than just throwing them away.