If you’re coming to the end of your credit card or loan payment holiday, we’ll contact you before it ends, there’s no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you’d like to do in a few simple steps. You can find this tool on the coronavirus support page.

Log in to Online Card Services

You’ll need 3 things each time you log in;

  • Username
  • Password
  • Memorable information

If you don’t know these or they aren’t working, you can reset them online.


Step one

Step 1

On the first page we’ll ask for your username and password. Enter these in the boxes.

Step two

Step 2

Next we’ll need 3 characters of your memorable information. The number above each box tells you which to enter

Step three

Step 3

You might be asked to trust your device. This is a security feature. You should only do this from a personal device you’ll log in often from. 

Step four

All done!

Now you’re through to your accounts.