How to set up our MBNA Card Services App

Handy step by step guide for registering.

What you'll need to start

  • Device running a recent version of iOS or Android; 
  • Wi-Fi or 3G/4G data on your phone; 
  • Apple App Store or Google Play account; 
  • Online Card Services username and password;
  • Up-to-date phone number registered with us.

Download on the Apple App Store    Get it on Google Play

Video guide to setting up the app

  • In this video we'll show you how to set up the MBNA card services app, to help you start managing your account on the go.

    It only takes a few minutes, and when you're done you'll be able to manage your account easily and securely.

    First of all, download the app from the App Store or Google Play.

    Then open it when it's finished installing.

    If you already use online card services, you can use the same details to log in straight away.

    If you've forgotten your login details, you can reset them on our website.

    If you've never used online card services before, you can register for the first time straight through the app.

    To do this, we'll need a few simple details about you and your account.

    Then you'll create some login details.

    Whether you're logging in with your online card services details or registering for the first time, we'll need to do a security check to make sure it's you.

    We'll do this with an automated call.

    You'll need to choose which number you want us to call you on from the numbers we have saved for you.

    Once you've chosen a number,  you'll see a four digit code on your screen and we'll call you straight away.

    When you answer the phone we'll ask you to read out the code, or key it in using the numbers on your phone.

    After the security check, there are just a couple of settings to choose.

    We'll ask how long you want to stay logged in for if you aren't using it.

    And if your device has a fingerprint scanner or face id, you can choose to log in that way to make things faster.

    Once that's done, you're all set up and ready to manage your account wherever you are.

    If you have any questions, please visit mbna.co.uk/app

    Get our most popular services in your pocket, with the MBNA card services app.

Register your mobile device to use our MBNA Card Services app


You’ll need to do this the first time you use the app. It takes just a few steps and you’ll only need to do it once and you can follow our handy step by step guide.

 

Step one

Step 1

Download the app from the App Store or Google Play. Then open it once it’s ready.

Step two

Step 2

If you already use Online Card Services, select ‘Log in’. If not, select ‘Register’ and follow the steps on screen.

Step three

Step 3

Then we’ll ask for your username and password. Use your Online Card Services login details or the new details you set up if you registered on the app.

Step four

Step 4

Next we’ll need 3 characters of your memorable information. The number above each box tells you which to enter.

Step five

Step 5

Now we’ll do a quick security check to make sure it’s you. Choose a number for us to call you on.

Step 6

Step 6

You’ll get a 4-digit code on your screen. Then we’ll call you on the number you chose.

Step seven

Step 7

When you answer the phone, we’ll ask you to read out the code or key it in using the numbers on your phone.

Step eight

All done!

That’s it, you’re up and running with the app.

 

Try it for yourself

Download the MBNA Card Services App from your preferred store:

Important legal information. We don't charge you to use our mobile services but your mobile operator may charge you for certain services (such as downloading or using the app), so please check with them. Services may be affected by phone signal and functionality. Terms and conditions apply.

Apple, the Apple logo, Touch ID and Face ID are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android and Google Play are trademarks of Google LLC. Mobile alerts are sent throughout the day, 7 days a week including bank holidays. This is a free service for all eligible MBNA customers.