Find answers to frequently asked questions, links to useful information and how to get in touch with us when you need to.
Extra help with your finances
It’s important you use credit correctly and manage your borrowing responsibly. We’ll tell you how, and explain what to do if you need help or your circumstances change.
If you're in financial difficulty
Many people experience money problems at some stage of their lives.
Coronavirus and your money
This is an uncertain time and you may be suffering from financial difficulties due to the coronavirus. The Money Advice Service have put together a lot of useful information about what it means for you and what you’re entitled to.
Online account security
Fraud and identity theft are a risk to your privacy and your finances. Knowing about how we protect you and what to look out for can help you to protect yourself.
Update your details
If any of your personal details change, such as your name or address, please let us know. It’s important we’re able to contact you with updates about your account, and for security purposes.
Personal information and data privacy
Learn about your rights relating to your personal information and data privacy, including how to submit a data request if you want to.