Contact us about home insurance
You can do most things online without knowing your policy number, so you don't have to call.
Contact details
-
Our virtual assistant is available 24/7. For anything it can't help you with, our UK customer service team can chat online 8am to 8pm Monday to Friday and 9am to 4pm on Saturday.
-
You don’t have to speak to us - you can check what cover we offer and get a quote online whenever it suits you, 24 hours a day.
-
You don't have to speak to us – you can make a claim or check the status of an existing claim online whenever it suits you, 24 hours a day.
Can't get online or we've asked you to call? Call us on 0345 266 6679. Lines are open Monday to Friday 8am to 6pm and Saturday 9am to 1pm.
If your home suddenly becomes unfit to live in, due to a fire or flood for example, you can call us 24 hours a day on this number to make an urgent claim.
-
You don't have to speak to us – you can view, add and remove cover, renew or cancel your policy online whenever it suits you, 24 hours a day.
Can't get online or we've asked you to call? Call us on 0345 266 6679. Lines are open Monday to Friday 8am to 6pm and Saturday 9am to 1pm.
-
If you're finding things difficult at the moment, we may be able to help.
Call us on 0207 477 2107. Lines are open Monday to Friday 8am to 6pm and Saturday 9am to 1pm.
-
We're sorry we've let you down. Call us on 0345 266 6679. Lines are open Monday to Friday 8am to 6pm and Saturday 9am to 1pm.
-
If you have Home Emergency cover and need support, call Allianz Assistance on 0345 641 9775. Lines are open 24 hours a day.
You need to call within 48 hours of discovering your emergency, or your claim may be declined.
-
If you have Legal Expenses cover and need support, call Arc Legal Assistance on 0345 266 6668. Lines are open 24 hours a day.
-
If you would prefer to speak to someone, call us on 0345 835 4100. Lines are open Monday to Friday 8am to 6pm and Saturday 9am to 1pm.
-
You can call us using Relay UK if you have a hearing or speech impairment. There's more information on the Relay UK help pages.
Sign Video services are also available if you’re Deaf and use British Sign Language: SignVideo services.