Help with PIN issues
- You can solve many PIN issues online.
- View your PIN securely in the MBNA mobile app.
- Change your PIN at most UK cash machines.
For security reasons, we won’t tell you about your PIN over the phone.
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To get a PIN reminder
- Log in to the app. Select 'My card' on the navigation bar.
- Choose the relevant card and then select 'View PIN'. You’ll only be able to view the PIN on active cards.
- Select 'Show PIN'. Your PIN will appear on screen for 10 seconds; you can select 'Hide PIN' to hide it sooner.
- That's it, you've viewed your PIN and can check it again anytime.
To see how to do this, watch our video (1 min 37 secs).
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If you enter your PIN incorrectly 3 times while shopping, your PIN will be locked. You can unlock it at most UK cash machines.
To unlock your PIN at a cash machine
- Put in your card and enter your PIN.
- Select 'PIN Services' then 'Unlock your PIN'.
- Your PIN has been unlocked.
If you are abroad, you can unlock your PIN at most cash machines once you return to the UK.
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If you enter your PIN incorrectly 3 times at a cash machine, your PIN will be blocked.
Message us online if you need help unblocking your card. If you don’t use online services, you can call us.
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You can change your PIN at most UK cash machines.
To change your PIN
- Put in your card and enter your PIN.
- Select 'PIN Services' then your own PIN.
- Enter your new PIN and select 'enter'.
- Confirm your PIN and select 'enter'.
- All done, your PIN is now changed.
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Call us straight away.
Learn how to keep safe online.
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Message us online if you need help unblocking your card. If you don’t use online services, you can call us.
