Lost and Stolen
If your card is lost or stolen you should let us know as soon as possible, here's how.
Already reported your card as lost or stolen?
If you have reported your credit card as lost or stolen, you can view your card details in our app.
This lets you use your new card details online or over the phone whilst waiting for your new card to arrive.
Just misplaced your card?
You can restrict these types of transactions securely on each of your cards (including any additional cardholders’ cards) with a quick toggle on or off:
- Freeze card – stops most card transactions.
- Freeze abroad – stops ATM withdrawals, and till and terminal transactions outside the UK.
- Freeze online and remote - stops online, in-app, phone and mail order payments.
- Freeze at tills and terminals - stops transactions when your card is present at the place of payment.
- Freeze ATM withdrawals – stops cash machine withdrawals.
- Freeze gambling – stops most gambling transactions the moment you turn it on. If you turn it off, it’ll take 48 hours to remove the freeze.