Lost and Stolen

If your card is lost or stolen you should let us know as soon as possible, here's how.

Reporting online

If you're registered for Online Card Services, you can report your credit card lost or stolen online.

Log in to report your card lost or stolen

Report using our App

Heres how:

  1. Select 'Support' from the homepage
  2. Select 'Report lost or stolen card'
  3. Complete a few details
  4. Get confirmation

Give us a call

Call us on 03456 062 062 (or +44 1244 659 005 from outside the UK) to speak to us about reporting your card lost or stolen. Lines are open 8am – 8pm, seven days a week.
Not all Telephone Banking services are available 24 hours a day, seven days a week.

Just remember when you pick up the phone, standard network charges may apply.

Already reported your card as lost or stolen?

If you have reported your credit card as lost or stolen, you can view your card details in our app

This lets you use your new card details online or over the phone whilst waiting for your new card to arrive.

Just misplaced your card?

You can restrict these types of transactions securely on each of your cards (including any additional cardholders’ cards) with a quick toggle on or off:

  • Freeze card – stops most card transactions.
  • Freeze abroad – stops ATM withdrawals, and till and terminal transactions outside the UK.
  • Freeze online and remote - stops online, in-app, phone and mail order payments.
  • Freeze at tills and terminals - stops transactions when your card is present at the place of payment.
  • Freeze ATM withdrawals – stops cash machine withdrawals.
  • Freeze gambling – stops most gambling transactions the moment you turn it on. If you turn it off, it’ll take 48 hours to remove the freeze.