Manage your policy online
Existing customers can make a claim or change, renew and cancel their policy online.
MBNA Home Insurance is underwritten by Lloyds Bank General Insurance Limited. It's arranged and administered by Lloyds Bank Insurance Services Limited. When managing your policy, we'll take you to their website.
What are you looking to do today?
Urgent Claims
Facing an emergency? Get immediate assistance when you need it most with our 24/7 support.
Thinking about leaving us?
There may be something we can do to help if you are concerned about the cost of your cover, the type of cover you have or if you're moving home.
Change in personal circumstances or life events
We’re here for the ups, the downs and everything in between.
Let us know about future changes
If something is going to change that might affect your policy, you’ll need to get in touch to tell us beforehand. This might include:
- changing your address
- having building work done on your home that will cost more than £75,000
- leaving your home empty for 60 days in a row or longer.
Appoint someone else to manage your policy
If you need someone you trust to manage your policy, or would like to support someone else, we are here to help.
You can also call us and let someone you trust talk to us on your behalf.
Bereavement
By your side when it matters to help you deal with the practical aspects if the policy holder has died.
FAQs & Common queries
Here are some of the most common questions people have when they want to manage their policy.
-
You can find your policy number on any letters we’ve sent you by post or if you are registered for Online banking you can log in to see it. It always starts with 3 letters (e.g. HAP123456789).
-
If you’re working from home using a computer, doing paperwork or phone calls, you don’t need to tell us.
For other types of work you’re doing from home (for example, hairdressing or making things), give us a call to let us know and we’ll check if you’re covered. -
We’ll pay claims where your contents are stolen whilst moving home. Your contents must be moved within the United Kingdom by a professional removal firm.
We’ll also cover you while they’re being stored by the firm for up to 3 days. We’ll also cover you for accidental damage if you have this cover.