Requesting your information

How to request your information

Most of the time, you can find what you need without writing to us to ask for it. You can easily view most of the information we hold about you through Online Card Services or our Card Services App.

In some situations you may need to contact us to get the information you need. For example, you may want to get copies of your credit card statements or data relating to an application.

 

  • CCA Section 77 requests for application forms for loans:
    MBNA Limited
    Credit Card Operations
    BX1 1LT

    CCA Section 78 requests for application forms for credit cards:
    MBNA Limited
    Credit Card Operations
    BX1 1LT

    Online Card Services customers can access their most recent statements by logging in or by writing to:
    MBNA Limited
    Copy Statement Team
    Credit Card Operations
    BX1 1LT

    To request information for a deceased customer please send a written request to the following address:
    Bereavement Team
    5th Floor Westminster House
    11 Portland Street
    Manchester
    M1 3HU

 

If you require support in finding what you need you can contact our Customer Services Team on 03456 062 062 (+44 1244 659 005 from outside the UK). Lines are open 7am - 11pm, seven days a week.

If you want to know something specific or have been unable to find the answer to your question, you may need to make a Data Subject Access Request (DSAR) instead.

What is a Data Subject Access Request?

A Data Subject Access Request (DSAR) is a way for our customers to gain access to all of the information we hold about them. This information may also be referred to as data.

When you make a DSAR we will share this data with you. You can also ask us how we use this data, who it is shared with, and where it came from.

For more details, see our Privacy Notice

How do I make a Data Subject Access Request?

 

Complete our online form

The easiest way to make a DSAR is online, through our online form. It's simple and free, and you will get a response in one calendar month.

Complete our DSAR Form

Write to the team

If you don't want to complete our online form print out and complete our form (PDF, 100KB) instead.

Once complete, please post the form to:

MBNA Ltd DSAR
Charlton Place (C42)
Andover
Hampshire

Our full privacy notice

Our privacy notice sets out how we protect your privacy. It covers the personal information that we have, where we get it, how we use it and who we share it with.

Read our privacy notice