Getting in touch with us

Whether you need to get a quick answer online or a more in-depth chat with one of our home insurance specialists, we're here to help.

Online or by voice? It's your choice!

person working on a laptop with a coffee

Online help

Our online support may be just what you need for quick questions on an existing home insurance policy or how to apply for a new one.

Before you pick up the phone, try online first.

Popular questions

How to get a quote

How to manage your policy online

How to make a claim


person using the mbna virtual assistant on their tablet

Chat to us online

When using a mobile, desktop or laptop, you can find the 'chat to us' button at the bottom right of this and any web page.

  • Get support with your home insurance question, anytime.
  • If it can’t answer your question, we’ll pass you on to a helpful human
  • It's safe and secure. 
  • It may save you a call.

Useful phone numbers

If you've tried online but couldn't find what you needed, or you'd like to speak to us, our home insurance experts will be happy to help you by phone.