Home Insurance excesses

An excess is the amount that you have to pay towards the cost of a claim.

For example, storm damage to your roof costs £1,000 to repair, and your policy has an excess of £100. You’ll pay £100, and you can claim for £900. This is the cost of the repairs minus the excess.

Your policy excesses depend on the covers and the excess amounts you’ve selected, unless we say otherwise.

It’s important to know:

A high excess amount - This might mean you won’t be able to claim for lower value events, like accidental damage. Make sure the excess you select meets your needs.

If you already have your cover with us - We’ve shown the excess you’ll pay for claims under the different levels of cover we offer. If you’re already insured with us, see your policy schedule for the excesses that apply to you.

Claims for one event - If you have buildings and contents insurance with us, you may need to claim under both for a single event. For example, if water from a burst pipe damages both your ceiling and soft furnishings. You’ll only pay one excess – the higher excess.

  • Leaking water

    Leaking water cover

    Type of claim

    Home Insurance Essentials excess

    Home Insurance Plus excess

    Type of claim

    Leaking water

    Home Insurance Essentials excess

    £750 or your selected contents excess, whichever is higher

    Home Insurance Plus excess

    Your selected contents excess

    If you have a claim for leaking water, you’ll only have to pay the excess in this table. You won’t have to pay any of the following excesses.

    Contents - Private residence cover

    Private Residence Cover

    Cover

    Home Insurance Essentials excess

    Home Insurance Plus excess

    Cover

    Contents - Private residence cover (including Matching sets and Accidental damage, if you have these covers)

    Home Insurance Essentials excess

    Your selected contents excess, except for:

    Home Insurance Plus excess

    Your selected contents excess, except for:

    Cover

    Locks & keys

    Home Insurance Essentials excess

    £25

    Home Insurance Plus excess

    No excess

    Cover

    Documents

    Home Insurance Essentials excess

    £25

    Home Insurance Plus excess

    £25

    Cover

    Metered water, oil or liquid petroleum gas

    Home Insurance Essentials excess

    Cover not included

    Home Insurance Plus excess

    £25

    Cover

    Money

    Home Insurance Essentials excess

    £25

    Home Insurance Plus excess

    £25

    Cover

    Credit & debit cards, anywhere in the world

    Home Insurance Essentials excess

    Cover not included

    Home Insurance Plus excess

    £25

    Cover

    Damage to frozen food

    Home Insurance Essentials excess

    £25

    Home Insurance Plus excess

    £25

    Cover

    Visitors’ belongings

    Home Insurance Essentials excess

    Cover not included

    Home Insurance Plus excess

    £25

    Cover

    Personal legal responsibility

    Home Insurance Essentials excess

    No excess

    Home Insurance Plus excess

    No excess

    Cover

    Employer's responsibility for domestic staff

    Home Insurance Essentials excess

    Cover not included

    Home Insurance Plus excess

    No excess

    Cover

    Protection for tenants

    Home Insurance Essentials excess

    No excess

    Home Insurance Plus excess

    No excess

    Contents in outbuildings and in the open cover

    Contents In Outbuildings And In The Open Cover

    Cover

    Home Insurance Essentials excess

    Home Insurance Plus excess

    Cover

    Contents in outbuildings and in the open cover (including Matching sets and Accidental damage, if you have these covers)

    Home Insurance Essentials excess

    Your selected contents excess, except for:

    Home Insurance Plus excess

    Your selected contents excess, except for:

    Cover

    Locks & keys

    Home Insurance Essentials excess

    £25

    Home Insurance Plus excess

    No excess

    Cover

    Documents

    Home Insurance Essentials excess

    £25

    Home Insurance Plus excess

    £25

    Cover

    Metered water, oil or liquid petroleum gas

    Home Insurance Essentials excess

    Cover not included

    Home Insurance Plus excess

    £25

    Cover

    Money

    Home Insurance Essentials excess

    £25

    Home Insurance Plus excess

    £25

    Cover

    Damage to frozen food

    Home Insurance Essentials excess

    £25

    Home Insurance Plus excess

    £25

    Cover

    Visitors’ belongings

    Home Insurance Essentials excess

    Cover not included

    Home Insurance Plus excess

    £25

    Cover

    Garden equipment, trees and plants, when in the open

    Home Insurance Essentials excess

    £25

    Home Insurance Plus excess

    £25

    Personal belongings away from the home cover

    Personal Belongings Away From The Home Cover

    Cover

    Home Insurance Essentials excess

    Home Insurance Plus excess

    Cover

    Personal belongings away from the home cover

    Home Insurance Essentials excess

    Your selected contents excess, except for:

    Home Insurance Plus excess

    Your selected contents excess, except for:

    Cover

    Locks & keys

    Home Insurance Essentials excess

    £25

    Home Insurance Plus excess

    No excess

    Cover

    Money

    Home Insurance Essentials excess

    £25

    Home Insurance Plus excess

    £25

    Students’ contents away from home cover

    Student Contents Away From The Home Cover

    Cover

    Home Insurance Essentials excess

    Home Insurance Plus excess

    Cover

    Students' contents away from home cover

    Home Insurance Essentials excess

    Your selected contents excess, except for:

    Home Insurance Plus excess

    Your selected contents excess, except for:

    Cover

    Locks & keys

    Home Insurance Essentials excess

    £25

    Home Insurance Plus excess

    No excess

    Cover

    Money

    Home Insurance Essentials excess

    £25

    Home Insurance Plus excess

    £25

    Pedal cycle cover

    Pedal Cycle Cover

    Cover

    Home Insurance Essentials excess

    Home Insurance Plus excess

    Cover

    Pedal cycle cover

    Home Insurance Essentials excess

    Your selected contents excess

    Home Insurance Plus excess

    Your selected contents excess

    Specified items cover

    Specified Items Cover

    Cover

    Home Insurance Essentials excess

    Home Insurance Plus excess

    Cover

    Specified items cover

    Home Insurance Essentials excess

    Your selected contents excess

    Home Insurance Plus excess

    Your selected contents excess

    Legal Expenses cover

    Additional Cover

    Cover

    Home Insurance Essentials excess

    Home Insurance Plus excess

    Cover

    Legal Expenses cover

    Home Insurance Essentials excess

    No excess

    Home Insurance Plus excess

    No excess

Subsidence, heave, landslip and leaking water

Subsidence, heave, landslip and leaking water

Type of claim

Home Insurance Essentials excess

Home Insurance Plus excess

Type of claim

Subsidence, heave or landslip

Home Insurance Essentials excess

£1,000

Home Insurance Plus excess

£1,000

Type of claim

Leaking water

Home Insurance Essentials excess

£750 or your selected buildings excess, whichever is higher

Home Insurance Plus excess

Your selected buildings excess

If you have a claim for subsidence, heave, landslip or leaking water, you’ll only have to pay the excess in this table. You won’t have to pay any of the following excesses.

Buildings - Private residence cover

Private residence cover

Cover

Home Insurance Essentials excess

Home Insurance Plus excess

Cover

Buildings – Private residence cover (including Matching sets and Accidental damage, if you have these covers)

Home Insurance Essentials excess

Your selected buildings excess, except for:

Home Insurance Plus excess

Your selected buildings excess, except for:

Cover

Locks & keys

Home Insurance Essentials excess

£25

Home Insurance Plus excess

No excess

Cover

Home owner's legal responsibility

Home Insurance Essentials excess

No excess

Home Insurance Plus excess

No excess

Outbuildings cover

Outbuildings cover

Cover

Home Insurance Essentials excess

Home Insurance Plus excess

Cover

Outbuildings cover (including Matching sets and Accidental damage, if you have these covers)

Home Insurance Essentials excess

Your selected buildings excess, except for:

Home Insurance Plus excess

Your selected buildings excess, except for:

Cover

Locks & keys

Home Insurance Essentials excess

£25

Home Insurance Plus excess

No excess

Legal Expenses cover

Additional Cover

Cover

Home Insurance Essentials excess

Home Insurance Plus excess

Cover

Legal Expenses cover

Home Insurance Essentials excess

No excess

Home Insurance Plus excess

No excess

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