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Twitter Guidelines

Twitter Community Guidelines

Our Twitter pages are all public, which means that anyone can see our tweets. Unless you protect your tweets (something you can do in your Twitter account settings), anyone can see your tweets and they may even show up in search engine results (like on Google or Yahoo!).

When tweeting with MBNA, we encourage everyone to:

  • Use common courtesy and be respectful of others.
  • Tweet your own original content, and avoid content that you know to be fraudulent.
  • Never tweet someone else's copyrighted work, unless you have permission.
  • Never tweet personal, identifying or confidential information.

If you are a customer with a question about an MBNA credit card account, you can contact us as follows:

  • Website: www.mbna.co.uk
  • Phone: 0800 062 062 (from outside of the UK +44 1244 659 005).
  • By post: MBNA Limited, PO Box 1004, Chester Business Park, Wrexham Road, Chester CH4 9WW.

MBNA has a presence on various social media/social networking websites and may occasionally identify and respond to customers seeking assistance with account-related issues. In the event a customer receives such a communication from MBNA regarding a service request or other need, the customer may be offered other MBNA contact channels to help address those concerns as smoothly and effectively as possible. To aid that process, MBNA may ask you to provide your name and telephone number by email or direct message. MBNA will never ask you to disclose account information and you should never post personal, identifying or confidential information.

Those are the basics. Our full policies are below.

 

Important notices

Because our Twitter handle is public and anyone with a Twitter account can engage with us, we cannot be responsible for views expressed other than our own.

Please note that we may unfollow a user who dramatically changes their mission and objectives, or who we feel violates our community policy.

 

Interacting with us on Twitter

Our Twitter handle is managed and monitored by employees here at MBNA. We’re actively watching what people are saying to, and about MBNA, on Twitter, to ensure we're receiving and/or offering feedback. However, because of the public nature of the platform, we simply can’t respond to or engage on all issues.

Never disclose any financial information on Twitter. MBNA will never ask you for your account information, passwords or PINs via Twitter. We are not responsible for the privacy or security practices of Twitter. Please review Twitter's policies here.

In addition, we discourage clicking on links posted by other Twitter users, as these links may pose risks to your computer or take you to inappropriate sites. Also, we don’t accept or consider unsolicited ideas.

Please don't use Twitter to report phishing or criminal activity. Suspicious emails should be forwarded to emailfraud@mbna.com. If you would like to make a report, please call 0800 062 062 and a representative can assist you.

Our Twitter pages may not be used for the submission of any claim, demand, informal or formal complaint, or any other form of legal and/or administrative notice or process, or for the exhaustion of any legal and/or administrative remedy. If you want to make a complaint, please see our complaints procedure here. We are committed to dealing with complaints properly and urge you to follow our complaints procedure if you do want to complain. We are sorry we cannot accept complaints via Twitter, but Twitter content may not be secure or confidential and we’re committed to protecting your privacy.

 

Our Twitter handle

Tweets to or from @mbna are direct communications with our employees. Please note that if we see tweets regarding questions about MBNA products, services or career opportunities, we'll try to reach out to see how we can help. We want to make your customer experience better. While we'll make every effort to respond to your tweets in a timely manner, we can't guarantee that we'll reply to every tweet.

 

Media enquiries

If you are a member of the media, please contact our press team on 01244 574136 or email media@mbna.com.

 

Links to third-party sites

We may occasionally tweet or retweet links to third-party sites when we think you'll find the information helpful. However, please note that this does not in any way constitute an official endorsement of the individual, site or company. Participation in #followfriday also doesn't constitute an official endorsement.

 

Paid sponsors and sponsorships

Some linked third-party sites may contain content provided by paid sponsors of MBNA, and such sponsors may disclose that relationship on their sites. A paid sponsor’s tweet may contain the term "SPON", indicating the paid nature of the relationship.

 

Company profiles on Twitter

Also note that twitter.com is hosted by Twitter and is governed by Twitter's separate website policies, including its privacy policy and terms of service. These policies apply to your use of Twitter. In addition, please note that when visiting any official MBNA Twitter page, you are also subject to the terms and conditions of MBNA’s privacy policy and general terms of use.

To protect your privacy and the privacy of others, please do not include personally identifiable information, such as financial account numbers, phone numbers or email addresses in any comment or post. If you do include personally identifiable information in your comment, your comment or post must be deleted.

 

Additional information

© MBNA Limited.

Credit Card(s) issued by MBNA Limited. Registered Office: Stansfield House, Chester Business Park, Chester CH4 9QQ. Registered in England and Wales under company number 02783251. Authorised and regulated by the Financial Conduct Authority. MBNA Limited is also authorised by the Financial Conduct Authority under the Payment Services Regulations 2009, Register Number: 204487 for the provision of payment services. Calls and online sessions (e.g. completing an application) may be monitored and/or recorded for quality evaluation, training purposes and to ensure compliance with laws and regulations.