Thomas Cook Liquidation
On 23rd September Thomas Cook Group ceased trading.
We’re sorry if you’ve had a holiday or flights cancelled. Below we’ve included some information to help you.
Next steps to help you
- If your booking is protected by ATOL you can claim a refund. Visit https://thomascook.caa.co.uk/refunds/Civil Aviation Authority - Thomas Cook Refunds to find out how to get your money back. If you are unable to use the online claim forms, please contact the dedicated Thomas Cook call centre on 0300 303 28000300 303 2800
- If your booking is not ATOL protected, but you paid for it with a MBNA credit card, you can raise a claim for a refund by calling us between 7am – 11pm on 0345 606 21720345 606 2172 (International: +44 1702 278 27200441702278272)
If you’re still worried about a payment you’ve made, please contact us on the number above.
If you’re contacted about Thomas Cook, be aware that as MBNA, we’ll never ask you for your bank details. Sometimes there can be an increase in fraud attempts during these type of events.