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Payment Protection Insurance (PPI) Complaints

MBNA’s goal is to do things right for our customers ‘first time, every time’. We are committed to providing the best possible service to our customers and to treat them fairly. For this reason, we have set out some guidance on how to make a PPI complaint.

If you have a query or concern about how PPI was sold to you, we are committed to making the complaints process easy to understand, fair and transparent. MBNA does not charge for this service, so you don’t need to use a Claims Management Company (CMC) that may charge you an up-front fee and take a share of any potential compensation you may receive.


How to contact us

By post: Please download the PPI questionnaire

Please complete the questionnaire in as much detail as possible and send it to us at the following address:

MBNA PPI Services
PO Box 11997
BancTec Ltd 
Sandringham House
Sandringham Avenue
CM20 9LE

We ask that you complete the questionnaire, however, should you decide to write to us, be advised that we may need to contact you for additional information.

If you have already made a complaint and are waiting for a decision, we will be contacting you shortly. We are committed to dealing with your complaint as quickly as possible.


Frequently asked questions


Existing customers with PPI complaints


Some sources of help and advice

Here are sites from which you may wish to get additional information about making a PPI complaint.