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Insurance and PPI

Read answers to frequently asked questions, including information about how to make a PPI claim or complaint.

How do I make a PPI enquiry or complaint?

You'll find all the details you need about making a PPI enquiry or complaint at our dedicated page - Payment Protection Insurance (PPI) Enquiries and Complaints.

What is Payment Protection Insurance (PPI)?

It’s an optional insurance we used to sell that covered loan or credit card repayments in the event of accident, illness, involuntary redundancy or loss of life. 

You might have paid for your PPI in one lump sum, or have paid for it monthly alongside your usual credit card payments.

Some customers might still have active policies on their accounts.

How do I cancel my optional LifestyleProtect policy?

You can cancel your optional LifestyleProtect policy by giving 30 days' notice.

Call: 0800 587 0525 (option 2)
Textphone: 18001 0800 587 0525 (option 2)
Lines are open 8am-10pm every day.

Post:
MBNA Limited
Chester Business Park
Chester
CH4 9FB

How do I make a claim under my optional LifestyleProtect policy?

To claim, contact Covéa directly.

Call:
0800 587 0525 (option 1) or Textphone 18001 0800 587 0525 (option 1). Lines are open Mon-Fri 8am-6pm.

Write:
Covéa Insurance Services Limited, Team 104, 50 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4JX.

What is LifestyleProtect and what are the benefits of my optional LifestyleProtect policy?

LifestyleProtect is an optional insurance we used to sell. It's no longer available to new customers although some customers might still have active policies on their accounts.

LifestyleProtect has lots of benefits, including covering your credit card payments if you're out of work due to accident, sickness or involuntary unemployment, are hospitalised, become a carer, or loss of life.

LifestyleProtect could also help you with life events, like having a baby, getting married or purchasing a main home.

Please check your LifestyleProtect policy document for more information.

To speak to the insurer about a new or existing claim, or to discuss your policy, please call Covéa Insurance on: 0800 587 0525 (option 1) or Textphone 18001 0800 587 0525 (option 1). Lines are open between 8am-6pm Mon to Fri.

Alternatively, write to Covéa Insurance Services Limited, Team 104, 50 Kings Hill Avenue, Kings Hill, West Malling, Kent, ME19 4JX.

Can I request a copy of my LifestyleProtect policy documents?

Yes, to request a copy, call 0800 587 0525 (option 3) or Textphone 18001 0800 587 0525 (also option 3). Lines are open 8am-10pm every day.

As an existing policyholder, how do I know if I am still eligible for LifestyleProtect?

Although you might have been eligible for LifestyleProtect when you first took out the policy, you might not be eligible for certain parts of the cover if your circumstances have changed.

To find details of the eligibility requirements, check your policy documents. To request a copy, call 0800 587 0525 (option 3) or Textphone 18001 0800 587 0525 (also option 3). Lines are open 8am-10pm every day.

If you think you’re no longer eligible, please call and choose option 1 instead. That option is available Mon-Fri 8am-6pm.

What’s a Payment Protection Insurance (PPI) annual statement review, and why have I been sent one?

We provide an annual review statement (between January and March) for all active LifestyleProtect policies which have been charged a premium within the last 12 months.

It’s a regulatory requirement that we send this to you as a policyholder. It provides a summary on the level of cover and the cost of premiums, helping you to assess if the policy still meets your needs.

Of course cover is optional - you can cancel it at any time.

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