• If your card is lost or stolen, please let us know as soon as possible by calling 0800 056 0081 (or +44 1244 757229 from outside the UK). Standard network charges may apply.

    If your card is lost, you suspect it’s been stolen or has been used without your knowledge or consent, we’ll take steps to secure your account.

    When we issue a new card, you’ll need to update the payment details for any regular transactions you’ve got set up (e.g. subscriptions or insurance premiums) and any details you’ve stored online to make payments (e.g. Apple Pay) as soon as your replacement arrives.

    Check out our security page to find out more about keeping your card and account details safe.

  • There may be a number of reasons why you haven't received a new card from us. Call us on 03456 062 062 (or +44 1244 659005 from outside the UK) and we'll be able to give you some more specific details. Standard network charges may apply.

  • Sometimes borrowing can get out of hand. Debt can become a problem when you can’t afford the monthly payments, are constantly paying them late or you have to juggle finances to make payments.

    Amongst other things, you might need extra support if:

    • Your personal circumstances have changed - for instance, if you've been made redundant or you're dealing with a long term illness.
    • You’re behind with payments or worrying about paying bills.
    • You're up to your credit limit on a regular basis.


    There are things you can do if you're starting to experience money worries, so please talk to us.

    Call 0800 056 7298 (or +44 1244 757233 from outside the UK). Lines are open 8am-8pm every day. Standard network charges may apply.

    Alternatively, for more information and details of organisations which offer free and impartial advice, please visit our managing debt pages.

  • If you’ve been placed on a payment arrangement, we’ll have sent you a letter detailing everything you need to know, including the interest rates that apply while the arrangement is in place.

    After your payment arrangement ends, your standard contract rates at that time will apply. Refer to your account terms and conditions for details about these.

    For information, or to discuss future arrangements if you’re still struggling, please call 0800 056 7298 (or +44 1244 757233 from outside the UK). Lines are open 8am-8pm every day. Standard network charges may apply.

  • You can request a replacement card online if you’re registered for Online Card Services. Simply log in, select ‘More actions’ from the ‘Account overview’ and then choose ‘Account services’. You should find the option to ‘Order replacement card or PIN reminder’ on this page.

    Alternatively, call us on 03456 062 062 (or +44 1244 659005 from outside the UK). Standard network charges may apply.

    When you get a new card from us, you’ll need to update the payment details for any regular transactions you’ve got set up (e.g. subscriptions or insurance premiums) and any details you’ve stored online to make payments (e.g. Apple Pay).

    Services available subject to account status, as detailed in your account terms and conditions.

  • No, you won't need to re-register.

    If your card is lost or stolen, please let us know as soon as possible by calling 0800 056 0081 (or +44 1244 757229 from outside the UK). Standard network charges may apply.

    If your card is lost, you suspect it’s been stolen or has been used without your knowledge or consent, we’ll take steps to secure your account.

    When you get a new card from us, you’ll need to update the payment details for any regular transactions you’ve got set up (e.g. subscriptions or insurance premiums) and any details you’ve stored online to make payments (e.g. Apple Pay).

    Check out our security page to find out more about keeping your card and account details safe.

  • Losing a family member, friend or someone close to you is an emotional time, and can be overwhelming. We appreciate that dealing with practical matters at this time can be difficult, so we're here to help.

    Call our Bereavement Team on 0800 028 0691, 9am-5pm.
    Or write to us at: MBNA Bereavement Unit, MBNA Limited, Credit Card Operations, BX1 1LT

    When you contact us, you’ll need:

    • The date the person passed away.
    • Where the death has been registered.
    • The name, address, phone number and email address of the person dealing with the customer's account.


    For more guidance and support, visit our bereavements page.

  • Missed or late payments will be recorded on your credit file and could affect your future credit rating.

  • Making regular payments means you’ll avoid additional fees and charges, the risk of losing any promotional offers and any negative effect to your credit file, which is important if you want to apply for credit in future.

    We appreciate that sometimes borrowing can get out of hand. Debt can become a problem when you can’t afford the monthly payments, are constantly paying them late or you have to juggle finances to make payments.

    Amongst other things, you might need extra support if:

    • Your personal circumstances have changed - for instance, if you've been made redundant or you're dealing with a long term illness.
    • You're behind with payments or worrying about paying bills.
    • You're up to your credit limit on a regular basis.


    There are things you can do if you're starting to experience money worries, so please talk to us.

    Give us a call on 0800 056 7298 (or +44 1244 757233 from outside the UK). Lines are open 8am-8pm every day. Standard network charges may apply.

    Alternatively, if you’d prefer to read some information first, please visit our managing debt pages.

  • If you think we’ve recorded anything incorrectly, please write to:

    Customer financial assistance
    MBNA Limited
    PO Box 30
    Chester Business Park
    Wrexham Road
    Chester
    CH49WW

    You’ll need to include the relevant sections from your credit report, so it’d make sense to get a copy of that first. There are various credit reference agencies you can contact, but the main ones are Experian, Equifax and Callcredit.

  • To discuss your individual circumstances, please give us a call on 0800 056 7298 (or +44 1244 757233 from outside the UK). Lines are open 8am-8pm every day. You’ll need all the information you’ve been issued by the debt management company close to hand. Standard network charges may apply.

  • To discuss your individual circumstances, please call us on 0800 056 7298 (or +44 1244 757233 from outside the UK). Lines are open 8am-8pm every day. Standard network charges may apply.

  • If we can’t offer you the additional support you need, you could choose to nominate someone else to manage your account on your behalf.

    To discuss your options, please call us on 0800 085 9131 (or +44 1244 757234 from outside the UK). Lines are open 8am-8pm every day. Standard network charges may apply.

  • You'll receive a 'Notice of Sum in Arrears' letter if you've not made all or some of your minimum payment for 2 months. The letter will include information on what to do next and how we can help.

    For support, call us on 0800 056 7298 (or +44 1244 757233 from outside the UK). Lines are open 8am-8pm every day. Standard network charges may apply.

    Alternatively, please visit our managing debt pages.