Read answers to frequently asked questions, including how to contact us and change your mailing preferences.
For the full list of ways to say hello, have a look at our contact us page.
Our automated telephone service helps speed things along if you don't have time to wait on the phone - it's open 24 hours a day, 7 days a week. You won't be speaking to a real person, so it helps to have your card details handy, call in a quiet place and speak at a normal speed.
Some clever stuff you can do when you call:
- Check your balance and next payment due date.
- Review recent transactions.
- Request a new card or PIN.
There are lots of different ways to speak to us. Find out how on our contact us page.
Find out how to unsubscribe from our mailing list and more with our handy guide.
We might text you to confirm if a transfer or transaction is genuine, or to send you notifications and alerts about your account. It's important to know how to recognise a genuine text from MBNA. Find out more about SMS scams and how to stay safe.
If you need to receive communications from us in a format that’s easier for you – such as large print, Braille or audio – let us know by calling 03456 062 062 (or 0044 1244 659005 from outside the UK). Standard network charges may apply.
If you have a hearing or speech impairment, call: 18001 03456 062 062.
Making our services easy to use is important to us... check out our accessibility page for more details.