How our virtual assistant can help

Our virtual assistant can answer hundreds of everyday questions about your credit card.

And if it can’t help, it’ll put you through to a helpful human who can. Just make sure you have device notifications turned on. This way we can let you know when we’ve replied.

Lost or stolen cards

How to cancel a lost or stolen card and securely order a new one.

Manage contact details

How to update contact details like your address or phone number.

Card declined

Why your card was declined and what to do next.

Keep your question simple

Try to start with a short, simple question like ‘How do I order a statement?’. If we need more information, you can add this later.

Keep your question simple

Keep your question simple

Try to start with a short, simple question like ‘How do I order a statement?’. If we need more information, you can add this later.

If the virtual assistant can’t help, it will find someone who can

We’ll usually connect you to a helpful human who will reply as soon as possible.

Virtual assistant

If the virtual assistant can’t help, it will find someone who can

We’ll usually connect you to a helpful human who will reply as soon as possible.

MBNA Mobile App

You’ll find our virtual assistant in the support section of our app. Just select ‘Message us’ to start. We’re here to help 24/7.

 

How to set up the app

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MBNA Mobile App

If the virtual assistant can’t help, it will find someone who can

We’ll usually connect you to a helpful human who will reply as soon as possible.

 

Download now

How to set up the app

Our virtual assistant explained

  • It’s our expert support system that gives you help with your MBNA credit card.

    Just start a chat with our virtual assistant to get help. If it can’t answer, we’ll usually pass you on to a helpful human who can.

    They’ll be in touch as soon as possible. If you have notifications switched on, we’ll let you know when they’ve replied – so you can get on with your day while you wait.

    You can then return and reply when it suits you best.

    Our credit card advisers are here 24/7, seven days a week.

  • If our virtual assistant can’t help, we’ll pass you on to one of our helpful human advisers.

    Our credit card team are here 24/7, seven days a week.

  • Yes. You’re securely logged into your account through the app, which is the safest way to bank.

    But it’s still important you don’t share anything private like your username, password, memorable information, card number or PIN.

  • Turn on device notifications for our app and we’ll let you know when you’ve got a new message.

    To turn on notifications on an iOS device:

    1. Go to ‘Settings’ then select ‘Notifications’.
    2. Select our app from the list under ‘Notification style’.
    3. Toggle the ‘Allow notifications’ switch to on.

    To turn on notifications on an Android device:

    1. Go to ‘Settings’ then select ‘Notifications’.
    2. Select our app from the list under ‘Notifications’.
    3. Toggle the ‘Allow notifications’ switch to on.

Online Services

Managing your account online can save you time. See what you can do in our app or on our website.

What you can do online