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Questions our customers asked recently

Read helpful answers to frequently asked questions.

We know that you may still need to call or write. Select the correct topic to find out all the contact details you need below.

Call, write or email us
General Enquiries

You can use our secure online form to submit an enquiry

All General Enquiries including Lost and Stolen Cards

03456 062 062

To apply for a credit card

0800 068 8788

To make a balance or money transfer

0800 933 944

Experiencing Financial Difficulties

0800 028 0690

For all calls outside the UK

+44 1244 659 005

Typetalk telecommunication for the deaf

18001 03456 062 062

General Enquiries

MBNA Limited
P.O. Box 1004
Chester Business Park
Wrexham Road

To make a payment

Please make your cheque payable to MBNA Limited and remember to write your card number on the front of the cheque in the top left-hand corner.

Card Services
Thynne Street
BL11 1AZ

To pay via debit card or to set up a Direct Debit

03456 062 062


Underwritten by Covea Insurance PLC and Covéa Life Limited

This product is currently not available to purchase

Existing Policyholders

For assistance and cancellation, please call:

0800 587 0525 (option 2)

8am to 10pm
7 days a week

To speak to the insurer about a new claim, existing claim or to discuss your policy, please call:

0800 587 0525 (option 1)

8am to 6pm
Monday to Friday

To make a Payment Protection Insurance (PPI) mis-selling complaint, please call:

0800 587 0525 (option 0)

8am to 10pm
7 days a week

For TypeTalk, please call:

18001 0800 434 6796

8am to 6pm
Monday to Friday

Extra Cash

Underwritten by St Andrew's Ltd

This product is currently not available to purchase

Existing Policyholders

For assistance and cancellations, please call:

0800 169 2619

9am to 5pm
Monday to Friday

To make a claim, please call:

0800 169 2618

9am to 5pm
Monday to Friday

Travel Assistance Services

Provided by International SOS Assistance (UK) Limited

For assistance, please call:

0800 085 5928 (or +44 (0) 20 8762 8118 from abroad)

24 hours
7 days

Media Enquiries (Journalists Only)

For any media enquiries (journalists only), please contact our press team on 01244574136 or email

This service is for journalists only. For enquiries about an account or services provided by MBNA, please use the other contact details listed above.

New business opportunities

MBNA already issue credit cards in the UK for some of the world’s best known brands, and we’re always looking for new business opportunities with suitable organisations.

If your business is interested in co-branded credit cards from MBNA, please send us an email and we’ll let you know if we can help:

Credit Card(s) issued by MBNA Limited. Registered Office: Stansfield House, Chester Business Park, Chester CH4 9QQ. Registered in England and Wales under company number 02783251. Authorised and regulated by the Financial Conduct Authority. MBNA Limited is also authorised by the Financial Conduct Authority under the Payment Services Regulations 2009, Register Number: 204487 for the provision of payment services. Calls may be monitored and/or recorded for quality and training purposes and for compliance with regulations.