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Frequently asked Questions
Contact Us

Contact Us

Many of our customers’ questions relate to their online account.

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Complaints Procedure

Complaints Procedure

If you have a complaint, please raise your concerns to help us improve our service and products. We are committed to handling complaints fairly and promptly.

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Call, write or email us
General Enquiries

You can use our secure online form to submit an enquiry.

All General Enquiries including Lost and Stolen Cards

03456 062 062

To apply for a credit card

0800 068 8788

To make a balance or money transfer

0800 933 944

Experiencing Financial Difficulties

0800 028 0690

For all calls outside the UK

+44 1244 659 005

Typetalk telecommunication for the deaf

18001 03456 062 062

General Enquiries Address

MBNA Limited
P.O. Box 1004
Chester Business Park
Wrexham Road

To make a payment

Please make your cheque payable to MBNA Limited and remember to write your card number on the front of the cheque in the top left-hand corner.

Card Services
Thynne Street
BL11 1AZ


MBNA offers you a range of payment options that are fast, secure and convenient.

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If you’d like to contact us about PPI, and would like more information about our complaints process, you’ll find it all here.

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