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Frequently asked Questions
Contact Us

Contact Us

Many of our customers’ questions relate to their online account.

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Marketing communications

Marketing communications

We sometimes send marketing information to let people know about new products and services. If you want to stop receiving these communications, just let us know.

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Existing customers:

Complete and submit a marketing preferences form to unsubscribe. Otherwise, please contact us.

If you’re an existing cardholder, you can unsubscribe from marketing communications, however we still have an obligation to inform you of any changes to your account. You’ll still receive messages about things like account servicing options, changes to interest rates (standard or promotional) and survey invitations.

Not a customer?

You can also complete and submit a marketing preferences form to unsubscribe.

Alternatively, if you’re not an existing cardholder but you’re receiving marketing material, write to us and include the item of mail you’ve received:

Card Services
MBNA Limited 
Chester Business Park
Wrexham Road
Chester
CH4 9WW

You can also register with the Mail Preference Service.

Good to know:

Because we plan some marketing campaigns in advance, it can take up to 8 weeks to fully remove you from our mailing lists.

Complaints Procedure

Complaints Procedure

If you have a complaint, please raise your concerns to help us improve our service and products. We are committed to handling complaints fairly and promptly.

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Specialist Support

We aim to provide accessible services to our customers. For example, we can send letters in large print, braille and audio formats. Any sensitive information you provide will be treated confidentially.

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Here at MBNA we pride ourselves on being able to provide a confidential service for customers affected by ill health or having experienced a life changing event.

You can contact our award-winning specialist support team on: 0800 876 6891
Lines are open Monday to Friday, 9am-4:45pm.

Call, write or email us
General Enquiries

You can use our secure online form to submit an enquiry.

All General Enquiries including Lost and Stolen Cards

03456 062 062

To apply for a credit card

0800 068 8788

To make a balance or money transfer

0800 933 944

Experiencing Financial Difficulties

0800 028 0690

For all calls outside the UK

+44 1244 659 005

Typetalk telecommunication for the deaf

18001 03456 062 062

General Enquiries Address

MBNA Limited
P.O. Box 1004
Chester Business Park
Wrexham Road
Chester
CH4 9WW

To make a payment

Please make your cheque payable to MBNA Limited and remember to write your card number on the front of the cheque in the top left-hand corner.

Card Services
Thynne Street
Bolton
BL11 1AZ
UK

Payments

MBNA offers you a range of payment options that are fast, secure and convenient.

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PPI

If you’d like to contact us about PPI, and would like more information about our complaints process, you’ll find it all here.

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