You’ve reported fraud on your account
What happens next?
We understand finding fraud on your account can be a shock, but don’t worry. We’ll look after everything for you. To start with we’ve blocked your account to prevent any further activity.
A new account number is being set up for you.
A new card and PIN will arrive in the post within the next 7-10 working days. Once you’ve received your new card, sign the back and then follow the instructions on the card to activate it - that way we’ll know you’ve got it safely.
Don’t forget to securely destroy all old cards and PINs, including any belonging to additional cardholders.
A few points to remember
- If you have regular transactions set up, like insurance premiums or subscriptions, please contact the providers as soon as possible to give them your new card payment details – just as soon as you have them.
- If you’ve added your credit card details to a mobile device, like a Smartphone, ready to use when paying in shops and apps, you’ll need to update those details when your new card has arrived.
- You still have to make your monthly payments on your genuine account balance.
MBNA will always cover you for 100% of all confirmed third-party fraudulent activity. This means we’ll refund you the full value of the transactions, including related charges like interest and fees.
Sometimes, we might need to put a hold on the transactions while we look into things - this can take a little time, so please bear with us.
If we need you to complete any forms, we’ll send them to you by post.
We don’t believe any of your personal details have been compromised – just your account number. However, to be doubly sure, we’d recommend keeping a close eye on your bank and other credit accounts.
For extra peace of mind, you can get a copy of your credit file from the credit reference agencies to check nothing else has been affected: