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Privacy policy

Privacy statement

This is the privacy statement of MBNA Limited ("MBNA"). Whilst exploring the services offered through this and other websites owned by members of the MBNA group, please be alert for and review any specialised privacy statements and terms of use applicable to particular products or websites, or portions thereof, as they may differ depending on group, company, product or service.


Further protection of your privacy – policies of other service providers

Whilst exploring the services offered through MBNA's website, please be aware that other online retailers, partners, third party internet sites, and third party services accessible through MBNA's website have separate privacy and data collection policies and practices which are independent of and may differ from MBNA's policies and practices. MBNA is not responsible or liable for these independent policies and practices. It is your responsibility to review them and decide whether such policies and practices satisfactorily protect your rights.

Customer privacy is important to us

At MBNA, we are committed to providing our customers with the finest products backed by consistently top-quality service. However, we fully recognise the importance of keeping our customers' personal and account information secure.

  • We use established and exacting security standards to protect customer information from unauthorised access.
  • We verify the identity of our customers through the use of personal passwords or other information before assisting them.
  • We also use vigilant protection measures in order to protect our customers' accounts from fraudulent use.


Personal information

The MBNA website server automatically recognises and records the domain name from which you access the internet and the names of the pages you visited while at our site. In doing this, we do not gather or store any personal information about you. We do not store your electronic mail address (unless you choose to provide that to us). The information gathered may be used to improve the content of the MBNA website and make it more useful. Any personal information which you provide to us when you apply for a product or hold an account with us will be used in accordance with the terms and conditions of the particular agreement which you have entered into with us and in accordance with data protection legislation in the United Kingdom.


Advertising services

MBNA uses third-party companies to show advertisements on our website and other websites. These companies help MBNA execute, optimise, and measure the effectiveness of our online banner advertising programs. These companies use cookies and non-obvious personal information (e.g. information that does not include name, address, email address or telephone number) about your visit to this and other websites to measure advertising effectiveness and to provide advertisements about goods and services that may interest you. MBNA also helps other companies to execute, optimise, and measure the effectiveness of their advertising programs by allowing them to use cookies or similar technologies on our website. If you would like to learn more about these practices, view the privacy notices of these third party companies, or opt out of their use of non-obvious personal information, visit the website of the following third party advertising service providers that we use:


MBNA's banner advertisements and online applications may contain small graphics with tags in them. These tags are not personally identifiable and work in conjunction with cookies. These tags allow us to measure the effectiveness and response rates of our advertising.

Read our cookie policy for details about cookies and how they’re used.


Information we collect

When you visit this site, we may collect certain types of information from you, such as information you voluntarily provide via forms, surveys, applications, etc. We may also collect information about you from your online browsing and transactions, including your preferences, pages visited, technical information regarding your computer and operating systems, such as your internet protocol address, domain name, system configuration and settings. If using Online Card Services, we may also collect cell tower and GPS location data for fraud prevention checking purposes only.

We never store personal information unless it’s encrypted for your security.


Flash Objects

MBNA uses files called Flash Objects in connection with Online Card Services. They support our log in system which serves to give you reassurance that you’re at our genuine website and can enter your password with confidence.


Other technologies

Using other technologies, MBNA may capture customer specific data so we can track and evaluate how customers use our websites to help us to identify service improvements.

Read our cookie policy for details about cookies and how they’re used.


Privacy policy statement changes

MBNA may change this privacy policy from time to time. When such a change is made, we will post a revised version online. Changes will be effective from the point at which they are posted. It is your responsibility to review this privacy policy occasionally so you’re aware of any changes. By using our services you agree to this privacy policy.

This privacy policy was last reviewed in July 2016.

This privacy policy is published by MBNA Limited. Registered Office: Stansfield House, Chester Business Park, Chester CH4 9QQ. Registered in England and Wales under company number 02783251. If you need assistance, please contact us.