Replacement cards and PIN reminders
If there is a problem with your credit card or you need a PIN reminder let us know online. It’s simple, safe and secure.
There is a problem with my card, how do I replace it?
If your credit card is damaged or not working you can replace it through Online Card Services or our Card Services app. All you need to get started is:
- a UK address
- to be registered for Online Card Services
- access to the internet
Simply fill out our short form and you'll receive your new card within 5 working days.
I’m waiting for my new card – what can I do?
If you have ordered a replacement credit card, you can continue to use your existing card details in our Card Services app.
Remember - you don’t need to activate replacement cards. If there’s no sticker on the front, there’s nothing you need to do.
How to get a PIN reminder
If you think your current PIN has been compromised you should request a new PIN straight away. This can be done through Online or Mobile Card Services.
However, if you need a PIN reminder, there’s no need to wait for a new PIN in the post. You can view your PIN instantly and securely in our app.
You can request a new card using Online Card Services, or by giving us a call on 03456 062 062 (or +44 1244 659 005 from outside the UK). Lines are open 8am – 8pm, seven days a week.
Not all Telephone Banking services are available 24 hours a day, seven days a week. Standard network charges may apply. If you're over your account limit or have missed a payment, this option might not be available.
You can also request a PIN reminder by calling us, it’ll be sent to you by post within 5 working days.
Important legal information. We don't charge you to use our mobile services but your mobile operator may charge you for certain services (such as downloading or using the app), so please check with them. Services may be affected by phone signal and functionality. Terms and conditions apply.
Apple, the Apple logo, Touch ID and Face ID are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android and Google Play are trademarks of Google LLC. Mobile alerts are sent throughout the day, 7 days a week including bank holidays. This is a free service for all eligible MBNA customers.