There is a problem with my card, how do I replace it?

If your credit card is damaged or not working you can replace it through Online Card Services or our Card Services app. All you need to get started is:

  • a UK address
  • to be registered for Online Card Services
  • access to the internet

Simply fill out our short form and you'll receive your new card within 5 working days.

Log in to request a replacement card

I’m waiting for my new card – what can I do?

If you have ordered a replacement credit card, you can continue to use your existing card details in our Card Services app.

How do I view my card details?

Remember - you don’t need to activate replacement cards. If there’s no sticker on the front, there’s nothing you need to do.

How to get a PIN reminder

If you think your current PIN has been compromised you should request a new PIN straight away. This can be done through Online or Mobile Card Services.

However, if you need a PIN reminder, there’s no need to wait for a new PIN in the post. You can view your PIN instantly and securely in our app.

Learn how to check your PIN in our app

More card and PIN services

Check out how you can manage your cards with Online Card Services or our secure Card Services app.

Our Card and PIN services


Important legal information. We don't charge you to use our mobile services but your mobile operator may charge you for certain services (such as downloading or using the app), so please check with them. Services may be affected by phone signal and functionality. Terms and conditions apply.

Apple, the Apple logo, Touch ID and Face ID are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android and Google Play are trademarks of Google LLC. Mobile alerts are sent throughout the day, 7 days a week including bank holidays. This is a free service for all eligible MBNA customers.