The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile services and our automated service.

    • Your transfer guide

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    What’s a balance transfer?

    A balance transfer is where part or all of a debit balance (or debt) you owe to another lender is transferred from one lender to another, e.g. from one store or credit card to another.

    • Transferring other more expensive debts from one card to another and paying only the minimum amount due each month may lower your overall monthly debt repayments, but it may take you longer and cost you more to repay what you owe.
    • You cannot complete a balance transfer between MBNA accounts.
    View your transfer ratesView your transfer rates

    What's a money transfer?

    Money transfers allow you to take money from your credit card and pay it into a UK current account.

    Making a money transfer in to your UK current account and then using a debit card is an alternative way to pay for goods and services but please remember, you won’t have the protection provided by the Consumer Credit Act 1974 for credit card payments (Section 75 protection).

    View your transfer ratesView your transfer rates

    How to request a transfer?

    It's easy to request a balance or money transfer online - just log in or register for Online Card Services to get started, or use the MBNA Card Services App if you’ve downloaded it.

    Online Card Services

    Anything else you need to know?
     

    • The amount you can transfer depends on how much of your credit limit is available. You can transfer up to 93% of your available credit limit.
    • Once your transfer request has been approved, the transfer should reach your account by the next working day. This may take longer if additional checks are required.
    • You might be charged a transfer fee on any transfers you make (usually a percentage of the transfer value).
    • Making a money transfer to your bank or building society account is an alternative way to pay for goods and services, but you won't have the protection provided by the Consumer Credit Act 1974 for credit card payments.
    • If you pay your balance in full every month so you don't get charged interest on purchases, please consider whether making a transfer is right for you. Purchases only stay interest free if you pay the whole balance (including any transfers) in full every month.
    • To remain eligible for a transfer rate you must make payments on time and stay within your credit limit, otherwise your standard rates will apply.

    Requesting a credit limit increase

    You can also request a credit limit increase1 using Online Card Services, The MBNA app, or by giving us a call.

    If you apply online, we try to respond instantly. If approved, your new limit will be available to use immediately. If you request a credit
    limit increase, this authorises us to search the files of any credit reference agency we need to help us make a decision.

    Important: you can’t request an increase if you’re a new customer or you’ve increased your credit limit in the last 6 months.
    We may not offer you credit limit increases if we are concerned about your ability to repay.

    When deciding whether to accept an increase to your credit limit, you should think carefully about whether this is the right option for you.
    You should consider the risk of taking on too much debt and how you will repay any amounts owed.

    1 Services available subject to account status, as detailed in your account terms and conditions.