Supporting customers impacted by coronavirus (COVID-19)
We’re doing everything we can to help our loan customers to cope with the financial impact of coronavirus. We know that you are all facing very different challenges, so we’ve created several ways to help ease the pressure, until things get back to normal.
If your income has been affected by coronavirus in any way, our COVID-19 support tool will help you to decide which option is best for you and your needs. And if you need our support, we’ll always be on hand to help and make sure that you understand the longer-term impact on your loan.
Your options after a repayment holiday
After a repayment holiday, your monthly payments will start again as before. We’ll extend the length of your loan at the end. In these extra months, you will pay the repayments not made during the holiday and the extra interest.
You might want to consider ways you can get back on track.
If you're finding it hard to keep up with your payments
We understand the financial impact that coronavirus is having on our customers, so we have a few different ways we can help. You could ask to take a new repayment holiday or extend a repayment holiday you already have with us. You can also decide to make partial payments during a repayment holiday. Use our COVID-19 support tool to find out how we can help.
- The quickest way to find the help that’s right for you
Our telephone advisers are much busier than usual, so we’re creating new ways to get you to the right support as quickly as possible.
- If you’re asking for support for the first time
We’ll explain all the ways we can help and the impact that each one could have on your loan.
- Some extra help if you’ve already taken a repayment holiday
If you’ve already taken a break, our support doesn’t end there. We have several ways to help if you are still worried about keeping up with your loan.
If you need some extra support
Our COVID-19 support tool is the fastest way to find the help you need. We can also help you to find free independent financial advice, if you'd like to talk to someone else.