The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

We’re doing everything we can to help our loan customers to cope with the financial impact of coronavirus. We know that you are all facing very different challenges, so we’ve created several ways to help ease the pressure, until things get back to normal.

If your income has been affected by coronavirus in any way, our COVID-19 support tool will help you to decide which option is best for you and your needs. And if you need our support, we’ll always be on hand to help and make sure that you understand the longer-term impact on your loan.

Your options after a repayment holiday

After a repayment holiday, your monthly payments will start again as before. We’ll extend the length of your loan at the end. In these extra months, you will pay the repayments not made during the holiday and the extra interest.

 You might want to consider ways you can get back on track.

Restarting your monthly payments

If you cancelled your Direct Debit, we can help to make sure you're ready to restart your monthly payments.

Restart my monthly paymentsRestart my monthly payments

Overpay to get back on track

This is also known as ‘making additional payments’. Additional payments can reduce the overall interest you’ll pay and may reduce your loan term.

Learn more about overpaymentsLearn more about overpayments

If you're finding it hard to keep up with your payments

We understand the financial impact that coronavirus is having on our customers, so we have a few different ways we can help. You could ask to take a new repayment holiday or extend a repayment holiday you already have with us. You can also decide to make partial payments during a repayment holiday. Use our COVID-19 support tool to find out how we can help.


Let's find the right help for you

Our COVID-19 support tool will help us to find the right solution for your needs. 

If you are more than 1 month behind with your payments, you should call us first to discuss your options.

COVID-19 support tool

  • The quickest way to find the help that’s right for you
    Our telephone advisers are much busier than usual, so we’re creating new ways to get you to the right support as quickly as possible.
  • If you’re asking for support for the first time
    We’ll explain all the ways we can help and the impact that each one could have on your loan.
  • Some extra help if you’ve already taken a repayment holiday
    If you’ve already taken a break, our support doesn’t end there. We have several ways to help if you are still worried about keeping up with your loan.

If you need some extra support

Our COVID-19 support tool is the fastest way to find the help you need. We can also help you to find free independent financial advice, if you'd like to talk to someone else.

Help with the COVID–19 support tool

If you need some help to use our COVID-19 support tool, our advisers are ready to answer your questions.

Call us on 0808 145 1911.  

Our lines are open Monday to Friday 9am – 5pm. 

The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. Calls may be monitored and recorded.

Free independent financial advice

If you'd like to speak to someone for free independent financial advice, we can help to put you in touch with a number of organisations who will offer support.

Get help now

Extra support and FAQs

Your peace of mind is our top priority, so we’ve put together a list of the questions we’re asked most often.

Coronavirus FAQs