If you’re coming to the end of your credit card or loan payment holiday, we’ll contact you before it ends, there’s no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you’d like to do in a few simple steps. You can find this tool on the coronavirus support page.

Want more control over your cards?

A handy feature in our secure MBNA Card Services App lets you quickly freeze and unfreeze different types of
transaction on your credit card(s) whenever you need to.

It’s really useful if you’ve forgotten where you put your card (but you know it’s definitely not lost or been stolen) – or if
you just want to control how and where your cards can be used.

Card freezes – in summary

If you’d like a quick run-down on this smart account feature, look no further… this little video explains the benefits of card freezes.

It’s happened to all of us… your credit card’s gone walkabout and you’ve had a little panic.

On screen, there’s an image of an MBNA credit card. Little legs pop out from underneath and the card scurries away.

You’re pretty sure it’s somewhere… you just need a little time to find it. Super annoying!

But don’t worry… that’s why we’ve introduced a smart feature to the MBNA Card Services app. It’s called ‘Card Freezes’, which actually describes it pretty perfectly.

Our MBNA credit card is back on screen. This time, ice crystals quickly envelop it.

Freeze your card instantly, so you’ll know it’s secure, then you can retrace your steps more calmly.

Here’s how it works:

  1. Simply log in to the MBNA app.
  2. Select ‘Card Management’.
  3. Then go to ‘Card Freezes’.
  4. Tap the toggle button to freeze your card instantly.

 Found your card? Follow the same steps to unfreeze with ease.

The ice-covered MBNA credit card is shown, quickly thawing. It also gives you more control over how your card is used.

You can freeze transactions abroad, online and in the app, plus transactions over the counter and ATM withdrawals.

Using this feature, recurring transactions and payments won’t be affected. We told you it was smart!

Of course if your card is lost, or it’s been stolen, you need to call us straight away.

If you don’t have the MBNA Card Services app, you’re missing out, so hit your app store to download it today.

Otherwise, simply log in to check out these and other great features.

How to freeze and unfreeze transactions
 

MBNA Card Services mobile app showing Card management selected

Step 1

From the MBNA Card Services App, tap ‘More’ and choose 'Card Management'.

MBNA Card management screen, showing the link to the Card Freeze screen

Step 2

Choose ‘Card Freeze’.

MBNA Card freeze screen, with examples of transactions that can be frozen or unfrozen

Step 3

Swipe to the card you want and toggle on or off for the different freeze options.

That’s it, you’re all done! The changes take effect straightaway. You can log back into the app any time to update.

What can be frozen?

You can restrict these types of transactions securely on each of your cards (including any additional cardholders’ cards) with a quick toggle on or off:

 

  • Freeze card – stops most card transactions.
  • Freeze abroad – stops ATM withdrawals, and till and terminal transactions outside the UK.
  • Freeze online and remote - stops online, in-app, phone and mail order payments.
  • Freeze at tills and terminals - stops transactions when your card is present at the place of payment.
  • Freeze ATM withdrawals – stops cash machine withdrawals.
  • Freeze gambling –stops most gambling transactions the moment you turn it on. If you turn it off, it’ll take 48 hours to remove the freeze.

 

For more information about card freezes and what each freeze covers take a look at our frequently asked questions.

Frequently asked questionsCard freezes FAQsCard freezes FAQs.

What to do if your card is definitely lost or stolen

You need to report a lost or stolen card to us straight away. You can do this by calling us on 03456 062 062Call: 03456 062 062 (or +44 1244 659 005Call: 0044 1244 659 005 from outside the UK).

Download our MBNA Card Services App

 

Important legal information. We don't charge you to use our mobile services but your mobile operator may charge you for certain services (such as downloading or using the app), so please check with them. Services may be affected by phone signal and functionality. Terms and conditions apply. Apple, the Apple logo, Touch ID and Face ID are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android and Google Play are trademarks of Google LLC. Mobile alerts are sent throughout the day, 7 days a week including bank holidays. This is a free service for all eligible MBNA customers.