The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

These things update automatically, right?

We’ve made some essential updates which means, on this occasion, you’ll need to download a brand new MBNA Card Services app from Google Play for your Android device.

All the same services will be available, but this version means we’ll be able to deliver new app features in future. We hope, long term, it’ll be worth this little inconvenience.

 

Before you go ahead

Make sure you know your username, password and memorable information – you can find your username within the current app by tapping ‘more’.

While you’re logged in, also make sure that your contact details are correct. We might need to contact you when you’re setting up the new app.

Ready to download?

The new MBNA Card Services App for Android is available now, so…

 

Registering your device

You’ll need to do this the first time you use the new app, creating a secure link between your mobile device and your account profile. It takes just a few minutes.

Download

The latest version of the app is available on Google Play.
 

Open

Enter your Online Card Services username and password. You may be asked to create or enter your memorable information.
 

Next steps

We might contact you for security. If we do, we’ll ask for the 4 digit code displayed in the app.
 

 

 

Watch our step-by-step guide on how to set up the app on your mobile (3 mins)


To help you get the most out of the app, we might ask you to share your location. 
You’ll be asked to set a time period for inactivity, after which you’ll be automatically logged out for security.

And, just to avoid confusion...

Make sure you delete the old app from your device.

To help you differentiate, the new app icon looks like this:

Need a reminder?

There are a range of benefits and features available with mobile services, making it easier to manage your MBNA accounts on the move.

More about mobile services

Important legal information. We don't charge you to use our mobile services but your mobile operator may charge you for certain services (such as downloading or using the app), so please check with them. Services may be affected by phone signal and functionality. Terms and conditions apply. App Store is a service mark of Apple Inc. Android and Google Play are trademarks of Google LLC.