We’ve confirmed fraud on your account
What happens next
Thanks for helping us confirm the fraudulent usage on your credit card. We know this can sometimes be a shock, but don’t worry. We’ve sorted everything for you.
The information you’ve given us will help us investigate your case, and will be passed onto the authorities to help catch whoever is responsible.
A new card and PIN will arrive in the post any day now. Once you’ve received your new card, sign the back and then follow the instructions on the card to activate it - that way we’ll know you’ve got it safely.
Don’t forget to securely destroy all old cards and PINs, including any belonging to additional cardholders.
Good news – we’ll be refunding the full value of all confirmed fraud transactions, plus any charges and interest added to this amount, on your account. You’ll see these as ‘Fraud adjustment’ on your next statement. Please check you’re happy all refunds have been processed and that you recognise all the transactions on your statement.
Get in touch if you need to contact us about either of these.
We’ll continue to monitor your account for suspicious activity 24 hours a day, so you can carry on using your card with confidence.
24 hour 7 days a week
Fraud protection as standard.
Secure Online Card Services
Platform and website.
To protect you when shopping online.
No fraud liability
If you tell us as soon as you notice any unusual transactions or can’t find your card.