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We’ve confirmed fraud on your account

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What happens next

Thanks for helping us confirm the fraudulent usage on your credit card. We know this can sometimes be a shock, but don’t worry. We’ve sorted everything for you.

The information you’ve given us will help us investigate your case, and will be passed onto the authorities to help catch whoever is responsible.

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Your refunds

Good news – we’ll be refunding the full value of all confirmed fraud transactions, plus any charges and interest added to this amount, on your account. You’ll see these as ‘Fraud adjustment’ on your next statement. Please check you’re happy all refunds have been processed and that you recognise all the transactions on your statement.

Get in touch if you need to contact us about either of these.