Do you know who’s really texting you?

Quick, concise and right there in the palm of your hand – sometimes an SMS is the perfect way to update our customers. Text message updates are faceless though, so it’s important to make sure that the SMS you’re reading really is from MBNA.

Take Five have teamed up with a few famous faces, enrolling them in Scam Academy. They tested out their own dodgy texts on members of their family, giving them a number to call to redeem a totally made up offer, or chase up a serious sounding notification from their bank.

The unsuspecting celebs learned how sneaky SMS scammers really are. They rely on the fact that many of us will automatically assume a text is genuine by looking at the sender, so they make sure an SMS looks like it’s really from a big brand you know. The scammers can even continue text conversations from numbers you recognise, making them even more convincing.

Their main aim is to find out those personal details that are most valuable, mainly passwords and account numbers, by encouraging you to call the number in the scam message. This is a much more convincing approach than a cold call, which many of us have become quite good at dodging. If you get a text claiming to be from MBNA, we’ll usually mention the last four digits of your account number. It’ll look a bit like this:

Your recent payment of £150 to MBNA credit card ending 1234 is now complete. Providing there are no restrictions on the account, it’s now available to spend.

To be on the safe side, you can check text messages out by calling us on the number on either our website or on the back of your card. You’ll know you’re speaking to us about your genuine account and not to a mysterious fraudster.

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