You’ve reported fraud on your account
What happens next?
We understand finding fraud on your account can be a shock, but don’t worry. We’ll look after everything for you. To start with we’ve blocked your account to prevent any further activity.
A new account number is being set up for you.
A new card and PIN will arrive in the post within the next 7-10 working days. Once you’ve received your new card, sign the back and then follow the instructions on the card to activate it - that way we’ll know you’ve got it safely.
Don’t forget to securely destroy all old cards and PINs, including any belonging to additional cardholders.
A few points to remember
- If you’re registered for Online Card Services, you’ll need to re-register with your new card.
- If you have regular transactions set up, like insurance premiums or subscriptions, please contact the providers as soon as possible to give them your new card payment details – just as soon as you have them.
- If you’ve added your credit card details to a mobile device, like a Smartphone, ready to use when paying in shops and apps, you’ll need to update those details when your new card has arrived.
- You still have to make your monthly payments on your genuine account balance.
- A special password is now set up on your account, which you’ll need to give us every time you call.
MBNA will always cover you for 100% of all confirmed third-party fraudulent activity. This means we’ll refund you the full value of the transactions, including related charges like interest and fees.
Sometimes, we might need to put a hold on the transactions while we look into things - this can take a little time, so please bear with us.
If we need you to complete any forms, we’ll send them to you by post.
We’d also suggest keeping a close eye on your bank and other credit accounts.
For extra peace of mind, you can get a copy of your credit file from the credit reference agencies to check nothing else has been affected: