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We’re working to make every part of our website accessible to all of our customers.

We're continually enhancing our web environment to increase accessibility and usability for all of our customers. These enhancements are based on universal design and priorities one and two of the World Wide Web Consortium (W3C)®.


Here are some handy tips for screen readers users:

Navigate by headings

We've structured our website so that each section on each page is labelled with a heading. These headings are formatted in such a way that your screen reader can identify them, helping you locate the information you need more easily.

Descriptive link text

In order to help you find what you’re looking for more easily, on this site we use descriptive link text everywhere we can. Where this isn’t possible, we'll include additional text before or after the link which can be picked up by screen reader users, ensuring the destination of every link is clear for everyone.

Upgrade to Adobe® Reader® version 5.0 or later

Because PDF files created in Adobe® Reader® version 4.0 or earlier are not accessible by screen readers, MBNA creates its PDF files in version 5.0 or later. To access the PDFs on our site therefore, you'll also need to upgrade your Adobe® Reader® version to 5.0 or later.

Control font sizes

You can control the font size of each page using your internet browser settings. Our pages are constructed so that the font will resize without significantly changing the layout of our web pages.


We also provide the following services:

For customers with hearing impairments

Various secure text phone (Minicom) services are available in the UK to make telephone communication easier for you. Text phone users can dial a unique prefix which alerts our representatives that they’re on a text call - an operator from your selected service provider will then join the call and relay the conversation between our representative and you. For information search online or contact your service provider direct.

For visually impaired customers

We can provide alternative transcript formats for customers who require them -including large print, Braille, audio and CD. To use these services, just call our Customer Satisfaction Department and our representative will confirm your details and forward them to our support team. Your account will be given a unique reference and you’ll get an MBNA PO Box address to ensure that we reformat all customer correspondence sent to you (i.e. statements, letters, PINs etc.). We will also send out an introductory letter in your chosen transcribed format.

For customers with speech impediments

We will accept a letter of authority to enable us to deal with any person who wishes to nominate a third party to speak on their behalf. We will also accept verbal authority to deal with third parties, but only on a case-by-case basis.