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Personal Loans

Service My Loans

MBNA no longer provides a loan service to new customers. Existing customers can service loans online using this secure form.

* required

Your Account
Loan account number *
  I don't know my account number.
Date of birth *
  
Mother's maiden name *
  Why do we ask for this?
Contact phone number *

Your Request
Request type *
Verify your current details:
Address *
City *
Postcode
Country
Phone numbers
Home
Work
Mobile
Enter your new details:
Address *
City *
Postcode
Country
Phone numbers
Home
Work
Mobile

If you already have a direct debit established for your loan account, use this form to change bank details. If your new direct debit account is not in the name of the loan account holder or you need to set up a direct debit for the first time, contact us on 0800 551 441.
Existing Sort Code *
Existing Account Number *
New Sort Code *
New Account Number *
 Tick box to accept the terms and conditions of the direct debit guarantee.
Statement Request

A statement shows the payments made to the loan account from the start date to the last payment made.

This does not show your current balance, interest or amount to be paid to clear the loan in full.

Please press submit to request your loan statement by post.
Use this form to change the date your loan payment is due each month. Your can do this once during the term of your loan after you've made your first payment. If your new selection will result a period of more than 45 days between payments, we will contact you to discuss arrangements.
New payment due date *
A tax certificate shows a statement of interest on your load account during a selected period. This does not show the amount to be paid to clear the loan in full.
From (month/year) *
 
To (month/year) *
 
An account closure letter is automatically sent within 14 days after you settle your loan account. If your loan is paid in full and all payments have cleared, you can submit this form to request an additional copy of your loan closure letter.
Additional Funds

You can request additional funds for your Loan Account by entering the amount below and pressing "submit".
Additional amount to borrow *
Information on managing your accounts

Help Center

How to get a settlement figure

Information on managing your accounts

Customer Service

Additional help with your personal loan from MBNA: 0800 551 441
9 a.m. – 5 p.m. Mon to Fri