Account Maintenance

How do I request a credit limit increase?

If you would like to apply for an increase to your credit limit, access our secured Online Banking service, go to the "Manage Account" section and submit a secured request online. Please note that we will first need to see how you maintain your account before we can consider an increase.

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Can I have an additional cardholder on my account?

Yes. You can have up to 3 additional cardholders on your account at no extra charge. To add a cardholder, access our secured Online Banking service, go to the "Manage Account" section and submit your request. Please note that you are responsible for any transactions made by an additional cardholder.

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My card was lost or stolen, what should I do?

If you think that your card is missing, contact us immediately on 0800 062 062 or, if calling from outside the UK, on +44 1244 672 111. These lines are open 24 hours a day, 7 days a week. You should never disclose your Personal Identification Number (PIN) to anyone, or keep it with your credit card.

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My card is damaged, how do I replace it?

If your card has been damaged or destroyed, you can request a replacement card online at our secured Online Banking service. However, if your card has been lost or stolen, call us immediately on 0800 062 062.

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How do I inform you of a change of address?

You can update your contact details online. Simply access our secured Online Banking service and use the secured eform in the "Manage Account" section to update your contact information.

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I have forgotten my PIN, can you help?

Yes. You can view your PIN online through our secured Online Banking service.

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