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Online Banking at its most secure
SiteKey is an additional layer of identity verification when you log on to Online Banking. It helps protect you from identity theft and fraud in two ways:

• You know it's really us—when you see your SiteKey image and image title, you can be certain that you are at our authentic Online Banking website and not a fraudulent look-alike site. This means you are safe to enter your password.
• We know it's really you—we display your SiteKey when we recognise you as the true owner of your account. As an added precaution, we may also ask you a security question.

Your SiteKey consists of three parts:

• A memorable image of your choice
• A unique, memorable image title that you will create to accompany your image
• Three security questions of your choice, for which only you will know the answers. For example: what is your place of birth? We may need to ask them to verify your identity when logging on.

How does SiteKey work?
When you log on, we attempt to recognise your computer as one that you have used before to access Online Banking. One of the ways we recognise you is by placing a cookie on your computer when you sign up for our SiteKey service. The cookie contains a randomly generated, unique number used as an identifier. When you log on after that, your web browser sends us this cookie, which lets us know that you're using your own computer.
As an added precaution, we may ask one of your security questions. When you answer correctly, we'll show you your SiteKey. Only enter your password after you see your SiteKey image and image title.

How do I sign up for SiteKey?
Signing up for and using SiteKey is quick and easy. You simply choose a SiteKey image, image title, and three security questions. You have two ways of signing up for SiteKey at the time you enrol in Online Banking or, if you are already enrolled, the next time you log on you will be prompted to set up your SiteKey image, image title and three security questions. If you have not yet created your personalised SiteKey before, simply enter your User Name as usual and click the Log On button – you will then be prompted to create a SiteKey.  For more information logon to online banking.