Contact Us—Personal Credit Cards
- Make a payment
- Apply for a credit card
- Contact Customer Service
- Redeem your Rewards Points
- Transfer balances and get cash
Make a payment
| Pay online: | Log on to Online Banking Payments taken before 5 p.m., Monday to Friday will be credited to your MBNA credit card account in 2 working days. Payments made after 5 p.m. or on weekends or bank holidays will be credited to your account in 3 working days. Payments made after 2:30 p.m. on the last day of each month will take an extra day to be credited to your account. In all cases, you will see your payment in Online Banking the day after it is credited to your account. Note: Whilst we do not set restrictions on the amount you can pay using your debit card on our Online Banking site, your debit card issuer may set a transaction limit. |
| Pay by post: | MBNA Europe Bank Limited P.O. Box 175 Bolton BL78 7NA Please make your cheque payable to MBNA EBL and remember to write your card number on the front of the cheque in the top left–hand corner. Payments are processed daily Monday to Friday (except bank holidays) and are credited upon receipt. Be sure to allow up to 7 working days for your payment to be received and posted to your account. |
| Telephone banking: | To use a home banking service, you will need: Your full credit card number Our bank account number: 70328725 Our sort code: 08-61-30 Payments should be made at least 5 working days before the due date shown on your statement. |
| Pay at a bank: | Use the Bank Giro Credit slip at the bottom of your statement. All types of payment, including cash, should be made at least 5 working days before the due date shown on your statement. A bank other than the Co–operative Bank may charge a fee. |
Apply for a credit card
| Apply online: | MBNA Cards Partner Cards Compare All Credit Cards |
| Apply by phone: | 0800 068 8788 |
Contact Customer Service
| Access your account: | Log on to Online Banking to check your account information, view your monthly statements and current account activity, transfer balances, request a credit limit increase, pay your bill or let us know your new contact details. |
| Customer Service: | 0800 062 062 24 hours, 7 days |
| From outside the U.K.: | +44 1244 672 111 (reverse charges) |
| Typetalk telecommunication for the deaf: | 18001 0800 062 062 |
| Card registry: | Card Alert 0800 015 9327 Monday to Thursday 8 a.m. to 8 p.m. Friday 8 a.m. to 7 p.m. Saturday to Sunday 9 a.m. to 1 p.m. |
| Payment protection cover: | Customer Service 0800 062 621 24 hours, 7 days Claims 0800 169 2359 Monday to Friday 9 a.m. to 5 p.m. |
Redeem your Reward Points
| MBNA Points | mbnapoints.co.uk |
Transfer balances and get cash
| Transfer balances: | Log on to Online Banking You can transfer a balance from other credit cards and store cards to your MBNA credit card. After you log on, click "Manage Account" then "Submit a Balance Transfer" and submit a secure e–form to us. Learn more. |
| Get cash from an ATM: |    Locate a MasterCard ATM Locate a Visa ATM Locate an American Express ATM |
| Get cash from a bank: | If you need cash and don't have your PIN, take your credit card and another piece of identification into any bank displaying the logo on your credit card: MasterCard, or Visa. Cash service for American Express cardholders is only available from cashpoints and not over the counter. |