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Online Card Services

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Many of our customers questions relate to their online account. Below are some simple pointers to help you answer any questions or concerns:

Activate your card

Activate a new credit card securely using Online Card Services - just log in or register to get started.

Account information

Check your balance, payment due date, recent transactions and more, using our range of services:

Need to change your address?

You can manage all of your contact details and preferences easily in Online Card Services.

Questions our customers asked recently

Read helpful answers to frequently asked questions.

We know that you may still need to call or write. Select the correct topic to find out all the contact details you need

Call, write or email us

  • Personal credit cards
     

    Email Us

    General Enquiries
    You can use our secure online form to submit an enquiry.
    All General Enquiries including Lost and Stolen Cards
    0800 062 062
    To apply for a credit card
    0800 068 8788
    To make a balance or money transfer
    0800 933 944
    Experiencing Financial Difficulties
    0800 028 0690
    For all calls outside the U.K.
    +44 1244 659 005
    Typetalk telecommunication for the deaf
    18001 0800 062 062
    General Enquiries
    MBNA Limited
    P.O. Box 1004
    Chester Business Park
    Wrexham Road
    Chester
    CH4 9WW
    To make a payment
    Please make your cheque payable to MBNA Limited and remember to write your card number on the front of the cheque in the top left-hand corner.
    Card Services
    Thynne Street
    Bolton
    BL11 1AZ
    UK
  • Payment Protection Cover
     
    Underwritten by Sterling Insurance Company Limited and Sterling Life Limited

    This product is currently not available to purchase

    Existing Policyholders

    For assistance and cancellation, please call:
    0800 062 621
    8am to 6pm
    Monday to Friday
    To make a claim, please call:
    0800 068 3560
    8am to 6pm
    Monday to Friday
    For TypeTalk, please call:
    0845 271 1475
    8am to 6pm
    Monday to Friday
  • LifeStyleProtect
     

    Underwritten by Sterling Insurance Company Limited and Sterling Life Limited

    This product is currently not available to purchase

    Existing Policyholders

    For assistance and cancellation, please call:
    0800 169 2632
    8am to 6pm
    Monday to Friday
    To make a claim, please call:
    0800 068 3560
    8am to 6pm
    Monday to Friday
    For TypeTalk, please call:
    0845 271 1475
    8am to 6pm
    Monday to Friday
  • Other Insurance Products
     

    Car and Home Insurance

    Underwritten by UK Insurance Limited

    This product is currently not available to purchase

    Existing Policyholders

    For assistance, cancellation and to make a claim, please call:
    0800 389 4488
    8am to 8pm
    Monday to Friday

    Extra Cash

    Underwritten by St Andrews Insurance plc

    This product is currently not available to purchase

    Existing Policyholders

    For assistance and cancellations, please call:
    0800 169 2619
    9am to 5pm
    Monday to Friday
    To make a claim, please call:
    0800 169 2618
    9am to 5pm
    Monday to Friday
    9am to 12pm
    Saturday

    Travel Assistance Services

    Provided by International SOS Assistance (UK) Limited

    For assistance, please call:
    0800 085 5928 (or +44 (0) 20 8762 8118 from abroad)
    24 hours
    7 days

    MBNA American Express® Travel Card – Annual Multi-Trip Travel Insurance

    Administered by Aspire Insurance Advisers Limited

    Existing Policyholders

    For medical and travel assistance services, please call:
    0800 783 5505 (or +44 (0) 208 762 8150 from abroad)
    24 hours
    7 days
    To make a claim, please call:
    +353 1261 2002
    9am to 5pm
    Monday to Friday
  • New business opportunities
     

    New business opportunities

    MBNA already issue credit cards in the UK for some of the world’s best known brands, and we’re always looking for new business opportunities with suitable organisations.

    If your business is interested in co-branded credit cards from MBNA, please send us an email and we’ll let you know if we can help: newbusiness@mbna.com

Credit Cards issued by MBNA Limited. Registered Office: Stansfield House, Chester Business Park, Chester CH4 9QQ. Registered in England and Wales under company number 02783251. Authorised and regulated by the Financial Conduct Authority. MBNA Limited is also authorised by the Financial Conduct Authority under the Payment Services Regulations 2009, Register Number: 204487 for the provision of payment services. Credit is available, subject to status, only to UK residents aged 18 or over.

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