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Account information

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Read helpful answers to frequently asked questions.

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Personal credit cards

Call us

  • All General Enquiries including Lost and Stolen Cards

    0800 062 062

    24 hours, 7 days

  • To apply for a credit card

    0800 068 8788

  • To make a balance or money transfer

    0800 933 944

  • Experiencing Financial Difficulties

    0800 028 0690

  • For all calls outside the U.K.

    +44 1244 659 005

  • Typetalk telecommunication for the deaf

    18001 0800 062 062

Write to us

  • General Enquiries

    MBNA Europe Bank Limited
    P.O. Box 1004
    Chester Business Park
    Wrexham Road
    Chester
    CH4 9WW

  • To make a payment

    Card Services
    Thynne Street
    Bolton
    BL11 1AZ
    UK

    Please make your cheque payable to MBNA EBL and remember to write your card number on the front of the cheque in the top left-hand corner.

LifeStyleProtect

Call us

  • Customer Service

    0800 169 2632

    8 a.m. to 6 p.m.

    Monday to Friday

  • Make a claim

    0800 169 2635

    8 a.m. to 6 p.m.

    Monday to Friday

  • Typetalk

    0845 271 1475

Write to us

  • Make a claim

    Team 104
    Sterling Insurance Group
    50 Kings Hill Avenue
    Kings Hill
    West Malling
    Kent
    ME19 4JX

  • Fax

    0845 271 1473

Get more information about your policy

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Payment Protection Cover

Call us

  • Customer Service

    0800 062 621

    8 a.m. to 6 p.m.

    Monday to Friday

  • Make a claim

    0800 169 2635

    8 a.m. to 6 p.m.

    Monday to Friday

  • Typetalk

    0845 271 1475

Write to us

  • Make a claim

    Team 104
    Sterling Insurance Group
    50 Kings Hill Avenue
    Kings Hill
    West Malling
    Kent
    ME19 4JX

  • Fax

    0845 271 1473

Identity Protection

Call us

  • Customer Service

    0844 848 4277

    8 a.m. to 8 p.m.

    7 days

  • Make a claim

    0844 848 4277

    8 a.m. to 8 p.m.

    7 days

    Please include these records when you send us your claim form:

    • Personal action plan, which you can get from your identity theft expert. It includes a log to keep an accurate record of everything you do.
    • Copies of letters and details of all transactions. If you make a telephone call, record the date, time and duration of the call.
    • Records of your expenses, such as phone charges, receipts and postage.

Card & Phone SOS

Call us

  • Customer Service

    0844 543 4550

    24 hours, 7 days

    BT residential customers: calls will cost no more than 5p per minute, plus 9.9p call set-up fee (effective April 2010)

    Non-BT residential customers: phone line prices may be different

  • Make a claim

    Report Lost/Stolen Cards

    Inside UK:

    0808 156 9061

    Outside UK:

    +44 (0) 1904 566 351

    Lines open 24 hours, 7 days

    Request a Claim Form

    0844 543 4550

    Lines open 24 hours, 7 days

    Report any loss or theft within 24 hours of discovery. Please include the records below when you send us your claim form:

    • Original receipts (not copies)
    • All supporting documents. For example, if we need to reimburse you for transportation, we'll require receipts documenting how much you have spent. An example of a supporting document is evidence that you have reported the loss of your handbag or wallet to the police.

    All claims are processed within 14 days. Any claims that require emergency assistance will be processed at point of notification. Please see policy terms and conditions for more information.

Call us

MBNA no longer offer car or home insurance to new customers. If you are a policy holder or we have previously quoted for you, please contact us on the following number:

  • 0800 389 4488

    Monday to Friday

    8 a.m. to 8 p.m.

Complaints

Lost or stolen card?

If your credit card has been lost or stolen, please contact us immediately on 0800 062 062.

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