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Online Card Services

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Many of our customers questions relate to their online account. Below are some simple pointers to help you answer any questions or concerns:

Activate your card

Activate a new credit card securely using Online Card Services - just log in or register to get started.

Account information

Check your balance, payment due date, recent transactions and more, using our range of services:

Need to change your address?

You can manage all of your contact details and preferences easily in Online Card Services.

Questions our customers asked recently

Read helpful answers to frequently asked questions.

We know that you may still need to call or write. Select the correct topic to find out all the contact details you need

Call, write or email us

  • Personal credit cards
     

    Call Us

    All General Enquiries including Lost and Stolen Cards
    0800 062 062
    To apply for a credit card
    0800 068 8788
    To make a balance or money transfer
    0800 933 944
    Experiencing Financial Difficulties
    0800 028 0690
    For all calls outside the U.K.
    +44 1244 659 005
    Typetalk telecommunication for the deaf
    18001 0800 062 062

    Fax Us

    Write to Us

    General Enquiries
    MBNA Limited
    P.O. Box 1004
    Chester Business Park
    Wrexham Road
    Chester
    CH4 9WW
    To make a payment
    Please make your cheque payable to MBNA Limited and remember to write your card number on the front of the cheque in the top left-hand corner.
    Card Services
    Thynne Street
    Bolton
    BL11 1AZ
    UK

    Email Us

    General Enquiries
    You can use our secure online form to submit an enquiry.
  • LifeStyleProtect
     

    Call Us

    Customer Service
    0800 169 2632
    8 a.m. to 6 p.m.
    Monday to Friday
    Make a claim
    0800 169 2635
    8 a.m. to 6 p.m.
    Monday to Friday
    Typetalk
    0845 271 1475

    Fax Us

    Send a fax
    0845 271 1473

    Write to Us

    Make a claim
    Team 104
    Sterling Insurance Group
    50 Kings Hill Avenue
    Kings Hill
    West Malling
    Kent
    ME19 4JX

    Get more information about your policy

    Payment Protection Guide (PDF) opens in a new window

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  • Payment Protection Cover
     

    Call Us

    Customer Service
    0800 062 621
    8 a.m. to 6 p.m.
    Monday to Friday
    Make a claim
    0800 169 2635
    8 a.m. to 6 p.m.
    Monday to Friday
    Typetalk
    0845 271 1475

    Fax Us

    Send a fax
    0845 271 1473

    Write to Us

    Make a claim
    Team 104
    Sterling Insurance Group
    50 Kings Hill Avenue
    Kings Hill
    West Malling
    Kent
    ME19 4JX
  • Identity Protection
     

    Call Us

    Customer Service
    0844 848 4277
    8 a.m. to 8 p.m.
    7 days
    Make a claim
    0844 848 4277
    8 a.m. to 8 p.m.
    7 days

    Fax Us

    Write to Us

    Please include these records when you send us your claim form:

    • Personal action plan, which you can get from your identity theft expert. It includes a log to keep an accurate record of everything you do.
    • Copies of letters and details of all transactions. If you make a telephone call, record the date, time and duration of the call.
    • Records of your expenses, such as phone charges, receipts and postage.
  • Card & Phone SOS
     

    Call Us

    Customer Service
    0844 543 4550
    Report Lost/Stolen Cards
    0808 156 9061
    Inside UK
    Report Lost/Stolen Cards
    +44 (0) 1904 566 351
    Outside UK
    Request a Claim Form
    0844 543 4550

    Fax Us

    Write to Us

    BT residential customers: calls will cost no more than 5p per minute, plus 9.9p call set-up fee (effective April 2010)

    Non-BT residential customers: phone line prices may be different

    Report any loss or theft within 24 hours of discovery. Please include the records below when you send us your claim form:

    • Original receipts (not copies)
    • All supporting documents. For example, if we need to reimburse you for transportation, we'll require receipts documenting how much you have spent. An example of a supporting document is evidence that you have reported the loss of your handbag or wallet to the police.

    All claims are processed within 14 days. Any claims that require emergency assistance will be processed at point of notification. Please see policy terms and conditions for more information.

  • Car & Home Insurance
     

    Call Us

    MBNA no longer offer car or home insurance to new customers. If you are a policy holder or we have previously quoted for you, please contact us on the following number:
    0800 389 4488
    Monday to Friday
    8 a.m. to 8 p.m.

    Fax Us

    Write to Us

Credit Cards issued by MBNA Limited. Registered Office: Stansfield House, Chester Business Park, Chester CH4 9QQ. Registered in England and Wales under company number 02783251. Authorised and regulated by the Financial Conduct Authority. MBNA Limited is also authorised by the Financial Conduct Authority under the Payment Services Regulations 2009, Register Number: 204487 for the provision of payment services. Calls may be monitored and/or recorded for quality and training purposes and for compliance with regulations.

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