Contact Us
Find answers online
Using our Frequently Asked Questions tool, you can find the answers to commonly asked questions.
Typical reasons people get in touch
Need information on your account?
- Access the latest information by text message using our Mobile Banking Text Service.
- Prefer to email? Login or register for Online Card Services to send us a secure message.
Need to change your address?
- Do it online in a few quick steps. Login or register for Online Card Services, choose the ‘Manage account’ option from the ‘Your Account’ tab - select ‘Update contact details’ and follow the on-screen instructions.
Call us or write in
Personal credit cards
General contacts if you have a personal credit card with MBNA.
Call us
All General Enquiries including Lost and Stolen Cards
0800 062 062
24 hours, 7 days
To make a balance or money transfer
0800 933 944
Experiencing Financial Difficulties
0800 028 0690
For all calls outside the U.K.
+44 1244 672 111
(reverse charges)
Typetalk telecommunication for the deaf
18001 0800 062 062
Write to us
General Enquiries
MBNA Europe Bank Limited
P.O. Box 1004
Chester Business Park
Wrexham Road
Chester
CH4 9WW
To make a Payment
Card Services
Thynne Street
Bolton
BL11 1AZ
UK
Please make your cheque payable to MBNA EBL and remember to write your card number on the front of the cheque in the top left-hand corner.
Insurance
LifestyleProtect
Apply now or for customer service
0800 169 2632
Monday to Friday, 9 a.m. to 7 p.m.
Make a claim
Call:
0800 169 2635
8 a.m. to 6 p.m., Monday to Friday
Typetalk:
0845 271 1475
Fax:
0845 271 1473
Write to:
Team 104
Sterling Insurance Group
50 Kings Hill Avenue
Kings Hill
West Malling
Kent
ME19 4JX
Payment Protection Insurance
Customer service
0800 062 621
Monday to Friday, 9 a.m. to 7 p.m.
Make a claim
Call:
0800 169 2635
8 a.m. to 6 p.m., Monday to Friday
Typetalk:
0845 271 1475
Fax:
0845 271 1473
Write to:
Team 104
Sterling Insurance Group
50 Kings Hill Avenue
Kings Hill
West Malling
Kent
ME19 4JX
Identity Protection
Customer service
0844 848 4277
8 a.m. to 8 p.m., 7 days
Make a claim
Call:
0844 848 4277
8 a.m. to 8 p.m., 7 days
Please include these records when you send us your claim form:
- Personal action plan, which you can get from your identity theft expert. It includes a log to keep an accurate record of everything you do.
- Copies of letters and details of all transactions. If you make a telephone call, record the date, time and duration of the call.
Records of your expenses, such as phone charges, receipts and postage.
Card & Phone SOS
Customer service
0844 543 4550
24 hours, 7 days
BT residential customers: calls will cost no more than 5p per minute, plus 9.9p call set-up fee (effective April 2010)
Non-BT residential customers: phone line prices may be different
Make a claim
Report Lost/Stolen Cards
Inside UK:
0808 156 9061
Outside UK:
+44 (0) 1904 566 351
Lines open 24 hours, 7 days
Request a Claim Form
0844 543 4550
Lines open 24 hours, 7 days
Report any loss or theft within 24 hours of discovery. Please include the records below when you send us your claim form:
- Original receipts (not copies)
- All supporting documents. For example, if we need to reimburse you for transportation, we'll require receipts documenting how much you have spent. An example of a supporting document is evidence that you have reported the loss of your handbag or wallet to the police.
All claims are processed within 14 days. Any claims that require emergency assistance will be processed at point of notification. Please see policy terms and conditions for more information.
Car and Home Insurance
MBNA no longer offer car or home insurance to new customers. If you are a policy holder or we have previously quoted for you, please contact us on the following number:
0800 389 4488
Monday to Friday, 8 a.m. to 8 p.m.
Business credit card
General contacts if you have a business credit card with MBNA.
Call us
All General Enquiries
08000 922 955
Monday to Friday 8am to 7pm
Lost and Stolen
0800 062 062
24 hours, 7 days
For all calls outside the U.K.
+44 1244 673 500
(reverse charges)
Typetalk telecommunication for the deaf
18001 0800 925 955
Write to us
General Enquiries
MBNA Europe Bank Limited
P.O. Box 1004
Chester Business Park
Wrexham Road
Chester
CH4 9WW
To make a Payment
Card Services
Thynne Street
Bolton
BL11 1AZ
UK
Please make your cheque payable to MBNA EBL and remember to write your card number on the front of the cheque in the top left-hand corner.
Loans
Online
General Enquiries
Use our secure e-forms
to change your contact or bank details, change your payment date, or request a tax certificate.
Call us
Existing customers
0800 551 441
9 a.m. to 5 p.m.
Related content
- Regulatory agencies
- Payment Protection Insurance Complaints
- View all credit cards
- Online Card Services
- Activate your card
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