Mobile Text Services

Stay in control wherever you are.

With Mobile Text Services, it's easy to access information about your credit card account while you're out and about - you can even make a payment without a PC in sight.

Simply use your mobile phone to access your information - the service is free* to all credit card holders.

Request information

Providing we have your mobile number on record, simply text one of the following terms to 83838:

BAL - to get details of your balance, available credit and credit limit
TRANS - to get a list of your most recent transactions
BILL - to find out how much your next payment is and when it's due
Rewards - to find out your Rewards points balance (where applicable)

Important - all details provided by text message will be based on available account information from the previous day and may not include transactions which have been authorised, but not yet applied to your account.

Making a payment

If you've made a debit card payment to us before and the card you used is still active, then you can ask us via text message to use this card information to process a payment for you.

Text BILL to 83838 to get information about your next payment - if a payment is due simply follow the instructions included in our response to make a payment by text message.

We'll send you a text message requesting for you to confirm the 3 digit security code from the back of your debit card. Respond correctly to that message and we'll process your payment.

We'll also send you a text message to confirm whether your payment was successful.

Multiple credit card accounts?

If you have more than one MBNA or partner credit card account, please include the last four digits of your card number when you text for information or to make a payment. Without this we won't know what details to send.

For example: BAL 1234

Using the service overseas

You can continue to have the most up-to-date information at your fingertips while you're abroad - simply use our international Mobile Text Services number: +447860010010

*Standard network charges may apply.

Security

Please remember, you're responsible for keeping the information we send to you secure and confidential. We recommend that you secure your mobile device with a PIN number to protect your information.

Contact details

To use our Mobile Text Services you'll need to make sure we have your most recent contact details.

Why not save 83838 as a contact in your mobile phone in case you want to request information while you're out?

Glossary

The text messages we send back to you may include some of these phrases:

Available credit - this is the remaining portion of your credit limit you can use after deducting your existing balance and recent transactions that have been authorised, but not yet applied to your account.

Balance - this is your credit card account balance. It may not include recent transactions that have been authorised, but not yet applied to your account.

Credit limit - this is the maximum amount of credit available on your credit card account.

Full payment - this is the amount you would have to pay to clear the existing balance shown on your latest official statement. Other sums, such as more recent transactions and interest charges, will still be owed.

Minimum payment - this is the amount you need to pay towards the current balance shown on your latest official statement.

Payment due date - this is the date on which your next payment is due, as shown on your latest official statement.

Reward points balance - this is the existing balance of reward points earned. Points only apply to credit cards which offer a rewards programme.

Why wait? Start enjoying the benefits of using our free* Mobile Text Services today.